Karli Priddey
Brisbane
Summary
My long tenure at Suncorp Group has provided me with a broad understanding of key business areas, particularly Suncorp Bank and People & Culture. My experience includes customer service, stakeholder management, supplier relationships, operational excellence, retail management, and technical expertise in Learning, Supplier, and Banking systems. Starting in Customer Service, I built a strong focus on customers and stakeholders while driving business goals. As a Supplier Consultant at Suncorp Bank, I gained valuable experience in external stakeholder management, onboarding, and regulatory compliance. Throughout my career, I’ve applied a methodical approach to operational and administrative tasks, driving process improvements. As a Senior Learning Operations Consultant, I’ve led and supported teams, managing both BAU and project work. Leading a critical project on learning allocation automation showcases my project management, stakeholder engagement, and change communication skills.
Overview
12
12
years of professional experience
Work History
P&C Partners Advisor
Suncorp Group
07.2024 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Collaborating with learning partners to design and implement training and development programs aligned with business needs.
- Leading and supporting change management projects, ensuring smooth transitions.
- Coordinating learning projects, including contract negotiations & RPF, onboarding, and development, while ensuring alignment with organisational objectives.
Learning Operations Consultant
Suncorp Group
01.2022 - 08.2024
- Deliver transactional learning tasks consistent with established standards
- Query management support
- Support and embed the agreed learning frameworks
- Maintain governance artefacts
- Support and attend external supplier governance forums
- Identify trends and areas for continuous improvement in self-help tools (and Tier 0)
- Identify opportunities and offer recommendations to streamline and simplify existing processes, procedures, templates
- Support Learning Maturity Program new and updated OLS enhancements to develop and embed learning operational processes and documents
Supplier Consultant
Suncorp Bank
09.2016 - 06.2022
- Team Management
- Project Management
- Risk Applications
- Supplier Management & Governance
- Onboarding new suppliers
- Overseeing contract governance & regulatory compliance standards
- Representing the company at various events & conferences
- Facilitating monthly meetings, executive roadshows, and RFP meetings
Customer Service Officer (Releases)
Suncorp Bank
01.2013 - 08.2016
- Releasing paid out home loans across the bank
- Team Management (Releases & Add loans)
- Attending to calls via the contact centre
- Training workshops and supporting junior staff members
- Designing and uploading compliant templates and procedures for use by other team members and departments
- Acting as the primary contact for client communications to ensure queries are resolved in a quick and concise manner
- Providing stakeholder assistance for projects and greater scale transitions
Education
Diploma - Project Management
TAFE QLD
Certificate III -
Business
01.2005
High School Certificate -
Our Lady's College
01.2004
Skills
- Project Management
- Risk Applications
- Supplier Management & Governance
- Team Management
- Training and mentoring
- Presentations and public speaking
References
- Natasha August, Program & Learning Operations Manager, tash.aug@gmail.com, 0415719045
- Meaghan Sellers, 0404 952 446
Timeline
P&C Partners Advisor
Suncorp Group
07.2024 - Current
Learning Operations Consultant
Suncorp Group
01.2022 - 08.2024
Supplier Consultant
Suncorp Bank
09.2016 - 06.2022
Customer Service Officer (Releases)
Suncorp Bank
01.2013 - 08.2016
Certificate III -
Business
High School Certificate -
Our Lady's College
Diploma - Project Management
TAFE QLD
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