Karlie Apps
Pheasant Creek,Australia
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
29
29
years of professional experience
Work History
Part Time Retail Assistant
Adairs Retail
Greensborough, Australia
08.2008 - Current
- Answered questions about current promotions and resolved issues according to store policies.
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company policies regarding returns, exchanges, refunds and other transactions.
- Assisted in setting up promotional displays, signage and window displays.
- Handled returns and exchanges according to company policies.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Operated cash registers to process sales transactions.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Placed special orders or called other local stores to find desired items for customers.
- Kept up-to-date knowledge of all products available in the store.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Performed regular inventory checks to ensure accurate stock control.
- Explained information about quality, value and style of products to influence customer buying decisions.
Part Time Senior Visual Merchandiser
Village Roadshow Entertainment
WEST MELBOURNE, Australia
04.1999 - 10.2004
- Liaising with the appropriate store management.
- Sufficient stock levels.
- Reporting to the National Merchandising Manager.
- General Housekeeping.
- Winner of the National Teletubbies Store Incentive.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Constructed and installed signs and sale banners for special events and new release movies.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Retail Merchandiser
Everready/Energizer Pty Ltd
Mt. Waverley, VIC
08.1999 - 08.2000
Senior Sales Assistant
New Zealand Natural Ice Cream
PRESTON, Australia
11.1995 - 08.1998
- Customer Service
- Store Presentation
- Liaising with Store Owner
- Counting the days takings
- Supervising Staff
- Setting up and closing of the store
Casual Merchandiser and Relay Team
Coca-Cola Amatil
Moorabbin, Australia
04.1998 - 06.1998
- Promotion of the new 390ml Contour Bottle
- Liaising with Customers and Coca-Cola Amatil Customer Service Representatives
- Merchandising Glass Door Merchandiser’s and the Outlet with Point of Sale
- Complying with Coca-Cola Amatil 5-point merchandising plan
Visual Merchandising Work Experience
Target Head Office
NORTH GEELONG, Australia
10.1997 - 10.1997
Myer
GREENSBOROUGH, Australia
10.1996 - 10.1996
Education
Diploma of Arts - Visual Merchandising
The Royal Melbourne Institute of Technology
CARLTON, VIC01.1997
Years 11-12 VCE -
Santa Maria College
NORTHCOTE, VIC01.1995
Years 7-10 -
Sacred Heart College
GEELONG, VIC01.1993
Skills
- Customer service
- Visual merchandising
- Cash handling
- Inventory management
- Sales transactions
- Product promotion
- Product knowledge
- Stockroom organization
- Flexible schedule availability
- Sales target achievement
- Upselling strategies
- Ability to lift 20kgs
Hobbies and Interests
- Travelling
- Meeting new people
- Drawing
- Painting
- Photography
- Playing any sport
- Walking
- Listening to Music
- Attending live shows ie Theatre, Concerts, Comedy
- Watching old movies
- Attending art galleries or any exhibitions.
- Shopping for Home Decor/Furniture
Personal Information
- Age: 47
- Date of Birth: 09/05/77
- Driving License: Victorian
- Mum of Four Ages: 20, 17, 15 and 12
References
References available upon request.
Timeline
Part Time Retail Assistant
Adairs Retail
08.2008 - Current
Retail Merchandiser
Everready/Energizer Pty Ltd
08.1999 - 08.2000
Part Time Senior Visual Merchandiser
Village Roadshow Entertainment
04.1999 - 10.2004
Casual Merchandiser and Relay Team
Coca-Cola Amatil
04.1998 - 06.1998
Visual Merchandising Work Experience
Target Head Office
10.1997 - 10.1997
Myer
10.1996 - 10.1996
Senior Sales Assistant
New Zealand Natural Ice Cream
11.1995 - 08.1998
Diploma of Arts - Visual Merchandising
The Royal Melbourne Institute of Technology
Years 11-12 VCE -
Santa Maria College
Years 7-10 -
Sacred Heart College