KARL MO
SOUTHBANK
Summary
Personable and motivated with passion for customer service and exceptional interpersonal skills. Possesses foundational knowledge in sales principles and proficiency in using POS systems and handling transactions. Capable of driving sales growth and enhancing customer satisfaction through effective communication and service.
Overview
3
3
years of professional experience
Work History
Property Sales Assistant Intern
Austrump Group
12.2023 - 07.2024
- Collaborated closely with the Sales Manager to manage property listings and client databases, ensuring up-to-date and accurate property details;
- Coordinated property viewings and open inspections for prospective buyers and tenants, providing guided tours and addressing property-related inquiries;
- Assisted in preparing leasing documentation, tenancy agreements, and follow-up communication for property handovers;
- Monitored property marketing campaigns across online portals, social media, and internal networks to maximise property exposure;
- Conducted market research and prepared competitive analysis reports to assist with property pricing and rental appraisal strategies;
- Built strong client relationships by offering tailored property suggestions based on individual requirements and market availability;
- Resolved tenant and client issues promptly, escalating complex concerns to senior managers when necessary.
Restaurant Waiter
Ichiban Japanese Restaurant
09.2021 - 12.2021
- Delivered efficient and friendly service in a fast-paced hospitality environment, handling both dine-in and takeaway customer interactions;
- Managed reservation schedules, ensuring smooth customer flow and accommodating client preferences and requests;
- Handled customer feedback and minor conflict resolution, maintaining high customer satisfaction and loyalty;
- Supported day-to-day operations, including stock management, pre-opening preparation, and event bookings;
- Maintained accurate financial transactions and balanced point-of-sale systems at the end of service.
Education
Bachelor of Design - Property
The University of Melbourne
Melbourne, VIC12-2024
Skills
Property Management: Certified ARGUS EstateMaster Proficient in BIM Creative Property Marketing Strategies Listing Management CRM Property Inspection Coordination On-Site Reporting Detailed Inspection Reporting Writing Familiarity with Leasing Documentation Basic Knowledge of Local Council Regulations and Property Compliance Standards
Customer Service: Professional Client Relationship Building Effective Verbal and Written Communication Experienced in Conflict Resolution Positive and Approachable Service Manner Managing Customers' Expectation Strong Networking Ability Various Negotiation Skills
Productivity: Intermediate Microsoft Office Skills Basic Market Research And Property Market Trend Analysis Digital Property Marketing Tools Social Media Advertising
Soft Skills: Strong Time Management Multitasking in Fast-Paced Settings Highly Organised With Attention To Detail Fast Learner Good Team Player Reliable to Work Independently Proactive Approach to Problem-solving Sensitive Cultural Awareness
Timeline
Property Sales Assistant Intern
Austrump Group
12.2023 - 07.2024
Restaurant Waiter
Ichiban Japanese Restaurant
09.2021 - 12.2021
Bachelor of Design - Property
The University of Melbourne
Similar Profiles
Aviral PanwarAviral Panwar
Part Time Property Consultant at Austrump OnlinePart Time Property Consultant at Austrump Online
Haiqi GaoHaiqi Gao
Digital Content Creator at Austrump Hosting PTY LTDDigital Content Creator at Austrump Hosting PTY LTD
HUI GOHHUI GOH
Marketing Assistant at Austrump Box Hill Real Estate Pty. LtdMarketing Assistant at Austrump Box Hill Real Estate Pty. Ltd