Karly Mcskimming
Perth,Carine
Summary
Known for my energetic and enthusiastic personality, I thrive in customer service roles having worked with members of the public for numerous years. I work well as part of a team but confidently work on my own, demonstrating exceptional organisation, problem solving and leadership skills. I’m a determined person who strives to work to the best of my ability and continuously grow my skills and mindset
Overview
13
13
years of professional experience
Work History
Hire Controller
Speedy Services
Glasgow
10.2021 - 01.2024
- Raising customer quotations and processing hire contracts
- Liaising with customers via telephone and email
- Dealing with customers account queries
- Stock management of equipment and outsourcing appropriately to fulfill customer orders
- Raising and processing collection of hire equipment.
Customer Service Manager
Ladbrokes
Glasgow
01.2011 - 10.2021
- Providing excellent customer service at all times
- Ensuring kpi targets are being met and exceeded
- Motivating team
- Dealing with customer queries and complaints efficiently
- Handling cash quickly, accurately and responsibly
- Promoting products and driving Multi-Channel services
- Working under pressure in a fast paced environment.
Administration Assistance (Temp contract)
Anderson Strachan
Glasgow
09.2010 - 12.2010
- Answering all incoming calls from clients and debtors and transferring to appropriate department
- Filing and paperwork
- Typing
- Daily banking
- All other secretarial duties.
Education
HNC Business Studies -
South Lanarkshire College
Intermediate 2 English -
Blantyre High School
Intermediate 2 Administration -
Blantyre High School
Intermediate 2 Maths -
Blantyre High School
Standard Grades -
Blantyre High School
Level 3 Higher Distinction - Animal Care
Continuous Professional Development
Glasgow09.2017
Skills
- Excellent customer service skills face to face and on the phone
- Team management / leadership
- Working under pressure in a fast paced environment
- The initiative to work on my own or as part of a team
- Experienced in numeracy and cash handling
- Experienced in problem handling and dealing with difficult situations
- Very good IT skills and knowledge of different computer systems including Microsoft Office & Excell
- Excellent communication skills
Accomplishments
East Kilbride shopping centre Customer Service of the year
Education And Experience
- Hire Controller, Raising customer quotations and processing hire contracts, Liaising with customers via telephone and email, Dealing with customers account queries, Stock management of equipment and outsourcing appropriately to fulfill customer orders, Raising and processing collection of hire equipment
- Customer Service Manager, Providing excellent customer service at all times., Ensuring kpi targets are being met and exceeded., Motivating team, Dealing with customer queries and complaints efficiently., Handling cash quickly, accurately and responsibly., Promoting products and driving Multi-Channel services., Working under pressure in a fast paced environment.
- Administration Assistance, Answering all incoming calls from clients and debtors and transferring to appropriate department., Filing and paperwork., Typing., Daily banking., All other secretarial duties.
Personal Information
Date of Birth: 10/29/89
License and vehicle
References
available on request
Timeline
Hire Controller
Speedy Services
10.2021 - 01.2024
Customer Service Manager
Ladbrokes
01.2011 - 10.2021
Administration Assistance (Temp contract)
Anderson Strachan
09.2010 - 12.2010
HNC Business Studies -
South Lanarkshire College
Intermediate 2 English -
Blantyre High School
Intermediate 2 Administration -
Blantyre High School
Intermediate 2 Maths -
Blantyre High School
Standard Grades -
Blantyre High School
Level 3 Higher Distinction - Animal Care
Continuous Professional Development