Karolina Azad
Williamstown,VIC
Overview
32
32
years of professional experience
Work History
Customer Service Officer
Hobsons Bay City Council
08.2024 - Current
- Resolved customer inquiries efficiently through multiple communication channels.
- Implemented process improvements enhancing customer satisfaction and service efficiency.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Accounts Payable, Accounts Receivable, Payroll
This Solution Pty Ltd
01.2002 - 07.2020
- Managed accurate and timely processing of invoices every month.
- Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
- Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
- Closely monitored accounts to post timely payments and resolve billing discrepancies.
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Reconciled vendor statements monthly, identifying errors and resolving discrepancies promptly.
- Reduced late payment fees by closely monitoring due dates and prioritizing payments.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Coordinated new hire and termination processes to facilitate smooth operations.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Salon Manager
Body Bronze Hampton
08.2000 - 01.2003
- Supervise Staff, Prepare Rosters, Promote Services, Manage Money, Maintenance of Premises, Train Salon Staff, Handle Customer Complaints, Order Stock
Checkout Operator
Coles Dandenong
01.1995 - 01.2001
- Scan products, Customer Service/Engaging with Customers, Process Payments
- Worked flexible schedule and extra shifts to meet business needs.
Receptionist
York Transport Equipment
04.2000 - 08.2000
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Crew Member
Hungry Jacks Dandenong
01.1994 - 01.1995
- Customer Service, Handling Money, Attention to Detail
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
DIMPLOMA OF TOURISM & EVENT MANAGEMENT -
Holmesglen Institute Chadstone Campus
12.2000
SECONDARY SCHOOL -
Lyndale Secondary College
12.1997
Skills
- Teamwork Skills
- Attention to Detail
- Customer Service Skills
- Problem-Solving
- Computer Literacy
- Management Skills
Timeline
Customer Service Officer
Hobsons Bay City Council
08.2024 - Current
Accounts Payable, Accounts Receivable, Payroll
This Solution Pty Ltd
01.2002 - 07.2020
Salon Manager
Body Bronze Hampton
08.2000 - 01.2003
Receptionist
York Transport Equipment
04.2000 - 08.2000
Checkout Operator
Coles Dandenong
01.1995 - 01.2001
Crew Member
Hungry Jacks Dandenong
01.1994 - 01.1995
SECONDARY SCHOOL -
Lyndale Secondary College
DIMPLOMA OF TOURISM & EVENT MANAGEMENT -
Holmesglen Institute Chadstone Campus