Joshua Black
Alexandra Hills
Summary
I am a loyal, positive and a collaborative team player with excellent communication skills and an affinity towards navigating software. Throughout my career I have been dedicated to being a customer Service professional with knowledge of service delivery and proven multitasking abilities. I have been dedicated to being a customer Service professional with knowledge of service delivery and proven multitasking abilities. I have also studied psychology for 2 years and have a passion for understanding and helping others. I want to apply and build on these learnings in a more hands-on environment.
Overview
7
7
years of professional experience
Work History
Customer service officer
Target
01.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour
- Assisted customers with prompt and polite support in-person and via telephone.
- Used POS system to process sales and gift card activations.
Events coordinator/ Delivery driver
Freemans party hire
01.2021 - Current
- Setting up events and delivered items
- Pick packing orders based off invoices
- Delivering furniture and other assorted party items
- Maintaining equipment (counting and checking for damage and the need for replacement)
- Collaborating in tight-knit team (Respected team player)
- Consulted with customers to determine objectives and requirements for events.
Delivery driver
Red Rooster
01.2018 - 01.2021
- Assure accuracy of packed meals before delivery
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Storeman
JB-HI-FI
01.2017 - 01.2018
- Stocktaking
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.(solvup)
Education
Certificate III – fitness (gym instructor) -
Alexandra Hills State High School
2019
Completion of Year 12 -
Alexandra Hills State High School
Alexandra Hills, QLD2019
Certificate II – sport and recreation -
Binnacle
Brisbane, QLD2018
Microsoft Products -
XCERIO Digital Skills Institute
Brisbane, QLD2016
Skills
- Customer Relationships
- Problem solving
- Effective Customer Communication
- Exceeding Customer Expectations
- Reliable and punctual
- Excellent organization and Time management
- Teamwork Skills
Timeline
Customer service officer
Target
01.2021 - Current
Events coordinator/ Delivery driver
Freemans party hire
01.2021 - Current
Delivery driver
Red Rooster
01.2018 - 01.2021
Storeman
JB-HI-FI
01.2017 - 01.2018
Certificate III – fitness (gym instructor) -
Alexandra Hills State High School
Completion of Year 12 -
Alexandra Hills State High School
Certificate II – sport and recreation -
Binnacle
Microsoft Products -
XCERIO Digital Skills Institute
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