Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karsyn Leota

Ormeau,QLD

Summary

Organisational Polite and professional Call Centre successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skilful in building long-lasting, loyal customer relationships. Astute Call Centre professional offering polished communication skills. Brings excellent organisational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviour, understanding customer desires and providing customised solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Call Centre Representative

Paretophone
03.2023 - 09.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Disability Support Worker

NADO
07.2020 - 02.2022
  • Improved client independence by developing personalized support plans tailored to individual needs and goals.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Kept detailed daily logs with care actions, patient behaviour's, and incidents.
  • Monitored client vital signs, administered medications, and tracked behaviour's to keep healthcare supervisor well-informed.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Prepared nutritious meals to meet individual dietary needs for clients.

Warehouse Packer

Le Reve
11.2019 - 03.2020
  • Enhanced warehouse efficiency by accurately packing and labelling products for shipment.
  • Reduced damaged items rate by ensuring proper packaging and securing materials within boxes.
  • Increased order accuracy by meticulously following picking lists and double-checking packed items.
  • Expedited shipping times, maintaining close attention to priority orders and deadlines.
  • Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
  • Maintained a clean and safe work environment, adhering to established safety protocols and procedures.

Warehouse Worker

Aldi Warehouse
02.2018 - 08.2019
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Increased accuracy of inventory records through meticulous documentation and regular audits.
  • Consistently lifted materials weighing as much as 25kg .

Education

High School Diploma -

Chifley College Senior Campus
Mount Druitt, NSW
10.2017

Skills

  • Report Preparation
  • Call Control
  • Account Updating
  • Customer Relationship Management
  • Payment Processing
  • Data Entry
  • Sales Closing
  • Data Gathering
  • System Documentation
  • Answering Questions
  • Brand Representation
  • Time Management
  • Self-Directed
  • Flexible and Adaptable
  • Organization and Time Management
  • Excellent Communication

Timeline

Call Centre Representative

Paretophone
03.2023 - 09.2023

Disability Support Worker

NADO
07.2020 - 02.2022

Warehouse Packer

Le Reve
11.2019 - 03.2020

Warehouse Worker

Aldi Warehouse
02.2018 - 08.2019

High School Diploma -

Chifley College Senior Campus
Karsyn Leota