Summary
Overview
Work History
Education
Skills
references
Key Assets
Timeline
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Kartik Maharaj

Brunswick,VIC

Summary

My skill sets have continuously led me into corporate business roles. This has given me the abilities I need for any administrative position and has taught me a lot about problem-solving, critical thinking, and teamwork - skills I will use throughout my career. In addition to being one of my best strengths, my Diploma in Graphic Design & Marketing Communications is also a passion of mine. Maintaining my artistic flair is something I work hard to maintain and use as motivation to do well in all areas.

Overview

12
12
years of professional experience

Work History

Application Administrator

SW Accountants & Advisors
01.2019 - Current
  • Enhanced application performance by implementing regular system updates and maintenance.
  • Monitored daily logs and reports and escalated issues to system administrators to reach resolution
  • Developed and documented network policies, procedures, and standards
  • Prepared and submitted monthly billing reports to management for financial overview
  • Facilitated training and onboarding for incoming office staff
  • Worked with senior management to initiate new projects and assist in various processes

Client Services Administrator

DPM Financial Services
08.2017 - 12.2018
  • Maintained updated records of all financial transactions to support traceability
  • Performed banking, business administration and financial tasks
  • Liaising with internal and external stakeholders to answer policy queries as appropriate
  • Manage and complete various processes, including policy cancellations and reconciliations
  • Managing the audit protection insurance product and handling private information
  • Generated routine and ad-hoc financial statements for management.

Fund Administrator

Link Group
05.2016 - 06.2017
  • Process and complete all operational administrative tasks including benefit payments
  • Member applications, correspondence, contributions, employer applications, email investigations
  • Ensure compliance with all legislative, financial and fund specific procedures to minimize risk
  • Quality review all work to minimize rework of tasks and maintain high standards
  • Generated reports to suggest corrective actions and process improvements
  • Assisted internal staff with administrative tasks to increase efficiency and productivity.

Claims Officer

Vero Insurance
03.2013 - 04.2016
  • Logged, allocated and managed claims
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information
  • Worked productively in fast-moving work environment to process large volumes of claims
  • Updated claims system to track status and provide relevant information to other departments
  • Prepared and presented detailed reports to management on claims issues.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.

Billing Customer Service Representative

Vodafone
06.2012 - 03.2013
  • Reconciled overpayments and requested refund checks for credit balances or billing errors
  • Contacted clients with due accounts to formulate payment plans and discuss restructuring options
  • Researched and resolved billing discrepancies to enable accurate billing
  • Prepared and submitted monthly billing reports to management for financial overview
  • Ran batch reports for invoice generation and addressed errors
  • Clarified customer issues and determined cause of problems to resolve product or service complaints.

Education

Diploma in Graphic Design & Marketing Communications -

Auckland University of Technology
Auckland, NZ
01.2011

NCEA Level 1, 2 & 3 with Merit -

Mount Roskill Grammar School, NZ
Auckland, NZ
01.2008

Skills

  • Administrative Support
  • Microsoft Office
  • Adobe Creative Suite
  • Invoice Processing
  • Quality Assurance
  • Document Preparation
  • User Management
  • Technical Support
  • Report Generation
  • Application Troubleshooting

references

Available upon request

Key Assets

  • Communication skills
  • An eye for detail
  • Time Management skills
  • Problem-solving skills
  • Creative
  • Motivated Self Starter
  • Organizational skills
  • Ability to work independently
  • Microsoft Office Experience
  • Adobe Creative Suite Experience

Timeline

Application Administrator

SW Accountants & Advisors
01.2019 - Current

Client Services Administrator

DPM Financial Services
08.2017 - 12.2018

Fund Administrator

Link Group
05.2016 - 06.2017

Claims Officer

Vero Insurance
03.2013 - 04.2016

Billing Customer Service Representative

Vodafone
06.2012 - 03.2013

Diploma in Graphic Design & Marketing Communications -

Auckland University of Technology

NCEA Level 1, 2 & 3 with Merit -

Mount Roskill Grammar School, NZ
Kartik Maharaj