
Detail-oriented professional with experience in customer relationship management and reservation coordination. Proven ability to streamline operations and maintain accurate financial records, contributing to improved guest satisfaction and operational efficiency.
- Assisted customers with menu selections and provided recommendations
- Took and processed orders accurately
- Assisted with opening and closing the venue
- Greeted guests upon arrival and provided information about services.
- Processed payments and maintained accurate financial records during transactions.
- Coordinated housekeeping schedules.
- Updated the reservation database regularly by entering new bookings or cancellations via email and phone.
- Updated the reservation database regularly by entering new bookings or cancellations.
- Assisted in training new bartenders on cocktail recipes and bar procedures.
- Managed bar setup and breakdown efficiently before and after events.
- Delivered timely game tickets to players during live Keno and TAB events.
- Served as primary contact for front-of-house staff and communications with chefs and management during service
- Organised and facilitated catering for many high volume function events
- Collaborated with team members to ensure smooth service
- Followed health and safety guidelines
- Assisted in inventory management