Open To Work
Kashish
Cranbourne East
Work Preference
Summary
Highly organised and compassionate Medical Secretary with strong experience supporting Gynaecologists, Obstetricians, and Fertility Specialists in busy clinical settings. Skilled in managing complex calendars, patient correspondence, medical documentation, and theatre bookings while ensuring seamless daily operations. Demonstrates exceptional communication, discretion, and empathy when assisting patients through sensitive and emotional journeys. Proficient in medical billing, compliance, and coordination with hospitals, laboratories, and referring doctors. Brings a proactive and professional approach to supporting both clinical and administrative functions, ensuring the highest standard of patient care and practice efficiency.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Medical Secretary
Create Fertility/ Create Health
Mount Waverley, VIC
07.2025 - Current
- Provide high-level administrative and scheduling support, managing clinic, theatre, and patient appointments efficiently.
- Coordinate patient care with empathy and professionalism across fertility, pregnancy, and women’s health services.
- Prepare and manage medical correspondence, records, and referrals while ensuring strict confidentiality.
- Liaise with hospitals, laboratories, and referring doctors to streamline communication and workflow.
- Process medical billing, Medicare, and health fund claims accurately and in line with specialist and fertility practice requirements.
- Maintain practice efficiency through proactive organisation, attention to detail, and smooth daily operations.
- Deliver exceptional interpersonal support, fostering trust and positive experiences for all patients
- Mentored junior staff in administrative tasks, improving team productivity and service quality.
Duty Manager
Dan Murphy's Cranbourne East
Cranbourne East
06.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Set goals for department and supported employees in meeting expectations.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
Senior Medical Receptionist (2IC)
ProHealth Family Medical Centre
Cranbourne East
02.2023 - 07.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Experience with Best Practice and Halaxy software.
- Liaise with Medicare, private health funds, and relevant hospital departments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Medical Receptionist
Myhealth Cranbourne
Cranbourne, VIC
07.2023 - 09.2023
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
Assistant Manager
Babaji's Kitchen
Belgrave, victoria
08.2018 - 07.2020
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Experience with Best Practice and Halaxy software.
- Liaise with Medicare, private health funds, and relevant hospital departments.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional manner.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Managed a high volume of Medicare claims, ensuring timely submission and payment for medical services rendered.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Education
Diploma of Practice Management -
MAT
Melbourne, VIC12.2025
Graduate Diploma of Leadership And Management -
Hilton Academy
Melbourne, VIC09.2024
Diploma of Leadership And Management -
Hilton Academy
Melbourne, VIC09.2023
Diploma of Hospitality Management - Hospitality
AIT
Melbourne, VIC08.2020
Skills
Medical administration & specialist support
Patient care coordination & communication
Confidential record management
Medical billing, Medicare & health fund claims
Time management & multi-tasking under pressure
Professional written and verbal communication
Familiarity with software such asClinic to Cloud, Best Practice and Halaxy
Compassionate and professional approach to fertility and women’s health patients
Certification
First Aid Certificate
Provide Basic Emergency Life Support
Responsible Service of Alcohol (RSA)
Triage in General Practice
Management of Infectious agent and diseases
References
Available on Request
Timeline
Medical Secretary
Create Fertility/ Create Health
07.2025 - Current
Medical Receptionist
Myhealth Cranbourne
07.2023 - 09.2023
Senior Medical Receptionist (2IC)
ProHealth Family Medical Centre
02.2023 - 07.2025
Duty Manager
Dan Murphy's Cranbourne East
06.2021 - Current
Sales Assistant
Liquorland Brandon Park
10.2020 - 04.2021
Assistant Manager
Babaji's Kitchen
08.2018 - 07.2020
Diploma of Hospitality Management - Hospitality
AIT
Diploma of Leadership And Management -
Hilton Academy
Graduate Diploma of Leadership And Management -
Hilton Academy
Diploma of Practice Management -
MAT