TRACIE METCALFE
Broadbeach Waters,Australia
Summary
Dedicated Medical Secretary with extensive experience in a specialist anaesthetic practice. Demonstrated ability to streamline appointment scheduling, enhance patient communication, and manage billing processes, ensuring efficient patient flow and confidentiality. Recognized for professionalism and attention to detail while effectively prioritizing competing demands.
Overview
20
20
years of professional experience
Work History
Medical Secretary
SOUTHPORT ANAESTHETISTS
01.2011 - Current
- Provide administrative and secretarial support to anaesthetists and the practice.
- Managed telephone and email enquiries, coordinating appointments and schedules for efficient patient flow.
- Managed appointment scheduling for multiple anaesthetists efficiently.
- Coordinated anaesthetic service patients, prioritizing competing needs to ensure timely care.
- Communicate with patients, hospitals, specialists and healthcare providers.
- Liaise with hospitals and medical practices regarding patient and procedural information.
- Prepare medical correspondence and maintain accurate, confidential patient records.
- Process medical accounts, MBS/Medicare billing and payments.
- Processed insurance claims and verified patient eligibility, facilitating smooth billing and reimbursement.
- Use Meditrust for medical billing and practice administration.
- Assisted in preparing medical documentation for surgeries and procedures promptly.
Medical Secretary
Dr Michael Thompson-Respiratory Specialiast
Southport, QLD
01.2009 - 02.2011
- Streamlined appointment management and telephone inquiries, improving patient access and satisfaction.
- Liaised with medical professionals, facilitating effective communication and coordination of patient services.
- Maintained patient records, ensuring confidentiality and compliance with privacy regulations.
- Prepared correspondence and supported various medical administrative tasks.
Medical Receptionist
Malfroy Road Medical Centre
Rotorua, New Zealand
01.2007 - 10.2009
- Coordinated appointments, enquiries, and telephone calls to optimize front-desk operations.
- Maintained accurate patient records and efficiently assisted with billing processes.
- Safeguarded patient privacy by securely managing sensitive information.
Education
High School Diploma -
Freyberg High School
Palmerston North, New Zealand01-1997
Skills
- Medical administration
- Specialist practice management
- Appointment scheduling
- Medical billing
- Billing expertise
- Patient records management
- Medical documentation
- Patient communication
- Patient advocacy
- Privacy compliance
- Schedule optimization
- Data management
- Microsoft Word proficiency
- Microsoft Outlook expertise
Timeline
Medical Secretary
SOUTHPORT ANAESTHETISTS
01.2011 - Current
Medical Secretary
Dr Michael Thompson-Respiratory Specialiast
01.2009 - 02.2011
Medical Receptionist
Malfroy Road Medical Centre
01.2007 - 10.2009
High School Diploma -
Freyberg High School