Attila Merton
Holmview,Australia
Summary
Aspiring filmmaker with experience in retail and hospitality, currently working as a Sales Assistant at CEX Australia. Skilled in customer service, sales, and stock management, with strong knowledge of gaming and technology. Previous role as a Night Receptionist at YHA strengthened problem-solving, multitasking, and communication skills. Adaptable, detail-oriented, and proactive in both team and independent environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
CeX
02.2024 - Current
- Customer service: Provided exceptional customer service, assisting customers with product enquiries, purchases, and returns
- Sales transactions: Processed cash and card transactions accurately, ensuring a smooth and efficient checkout experience for customers
- Product knowledge: Maintained a thorough understanding of the latest technology, electronics, and gaming products to offer informed recommendations
- Stock management: Assisted with inventory management, including stock taking, replenishment, and organising merchandise on the sales floor
- Quality control: Inspected traded-in products for quality and functionality, adhering to company standards and guidelines
- Merchandising: Implemented visual merchandising strategies to create appealing and organised product displays, enhancing the shopping experience
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Night Supervisor
YHA Australia
04.2022 - 02.2024
- Oversaw nightly operations: Managed the hostel during night shifts, ensuring safety and security for all guests
- Guest services: Provided customer service, addressing and resolving guest inquiries, complaints, and emergencies promptly
- Security and safety: Conducted regular patrols of the property, enforced hostel rules, and responded to any security issues or disturbances
- Reception duties: Handled check-ins and check-outs, processed payments, and maintained accurate records and reports
- Independence: Efficiently managing the hostel operations and responsibilities independently
- Emergency response: Trained in emergency procedures, including fire evacuation plans, first aid, and handling of various crises
- Facility management: Monitored the cleanliness and maintenance of the hostel
- Communication: Maintained clear communication with day shift management and other departments to ensure smooth operations
- Problem-solving: Addressed and resolved unforeseen issues and conflicts, maintaining a calm and professional demeanour
Team Member
IGA X-Press
07.2018 - 02.2021
- Working at the cash registers
- Doing POS, stacking shelves, moving boxes, cleaning, lotto, money handling, ordering stock
Education
Diploma - Creative Arts (Film and TV)
JMC Academy
Brisbane, QLD01.2022
Skills
- Microsoft Office
- Video Production
- Communication
- Adobe Creative Suite
- Active Listener
- Computer Skills
- Relationship building
- Goal oriented
Certification
- Responsible Service of Alcohol, 04/01/21, Present
- Responsible Service of Gambling, 04/01/21, Present
Timeline
Sales Assistant
CeX
02.2024 - Current
Night Supervisor
YHA Australia
04.2022 - 02.2024
Team Member
IGA X-Press
07.2018 - 02.2021
Diploma - Creative Arts (Film and TV)
JMC Academy
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