Kassandra Molloy
Youth Futures
Perth,Western Australia
11
Certifications
18
years of professional experience
Youth Support and Development Worker / Case Worker supporting young people experiencing homelessness and housing instability through individual and group casework. Coordinates housing pathways, service referrals, crisis response, and practical life-skills support to build safety, independence, and stability. Brings a strong fit for advocacy, accurate documentation, and collaboration with housing providers and external services.
Work History
Youth Support and Development Worker / Case Worker – TINOCA and TAP North
2 Years 3 Months- Provide individual and group support to young people experiencing homelessness or at risk of homelessness.
- Coordinate casework and practical support to help young people work towards housing stability, safety, independence and personal goals.
- Liaise with housing providers and external services to support access to accommodation, education, employment and other relevant services.
- Advocate for young people, support their participation in decisions affecting them, and assist them to navigate complex service systems.
- Develop individualized support plans that align housing goals, safety needs, and personal priorities.
- Advocate for young people during service interactions to strengthen access to appropriate accommodation and support.
- Maintain accurate case notes, records, and referral updates to support continuity of care.
- Provide practical guidance on tenancy expectations, routines, and daily living skills for greater independence.
- Liaise with housing, education, employment, and community agencies to coordinate timely client referrals.
- Respond to crisis situations with calm de-escalation and practical support tailored to client needs.
- Track referral progress and follow up with services to reduce delays in client access.
- Facilitate group support sessions that build confidence, connection, and practical problem-solving skills.
- Assess housing readiness and identify barriers that affect transition into stable accommodation.
- Monitor client wellbeing and escalate safeguarding concerns through appropriate internal processes.
- Deliver trauma-informed engagement that supports trust, participation, and consistent service contact.
- Coordinate practical outreach visits to connect young people with housing and support pathways.
- Support behaviour planning discussions by focusing on triggers, goals, and safe responses.
Youth Accommodation Worker
3 Years 8 Months- Completed [number] urgent check-ins weekly to monitor housing needs, safety concerns, and wellbeing.
- Supported young people experiencing homelessness in a 24/7 accommodation setting with practical and emotional support.
- Coordinated with multidisciplinary colleagues and external providers to align support plans and service responses.
- Built independent living skills through budgeting guidance and navigation of Centrelink, housing, and health services.
Property Manager Assistant
8 Months- Conducted routine inspections and final bond inspections to document property condition and support accurate handover outcomes.
- Prepared lease renewals, collected tenant references, and maintained clear follow-up records for active tenancy files.
- Maintained management authorities, property files, and key records while coordinating responses to reported maintenance issues.
Receptionist & Property Manager Assistant
5 Months- Coordinated incoming calls and client enquiries, linking tenants, lessors, contractors, and property managers.
- Supported property management administration, including tenancy documentation, accounts, and rental disbursements.
- Improved office systems to streamline workflows and strengthen day-to-day time management across tasks.
Property Manager
1 Year- Managed a portfolio of approximately 100–130 investment properties, balancing service, compliance, and responsiveness.
- Achieved the office's lowest rent arrears result of $0 for two consecutive days, reflecting disciplined follow-up and account control.
- Recognised as Top Letting Property Manager across three quarterly periods in 2015–2016 for consistent leasing performance.
- Managed tenancy relationships, lease compliance, and property marketing to keep vacancies, documentation, and handovers on track.
- Coordinated accounts and maintenance issues promptly while keeping owners and tenants informed throughout the process.
Property Manager Assistant; Client Services; Receptionist/Sales Coordinator; Sales Representative Assistant
2 Years 4 Months- Earned recognition as Administrator Star of the Quarter for two quarters in 2014.
- Coordinated calls, records, spreadsheets and sales files to keep daily office operations organised.
- Supported property inspections, lease renewals and settlement coordination with accurate follow-through.
- Trained new staff on office systems, databases, policies and procedures to build consistency.
Owner / Director
4 Years- Directed daily business operations, coordinating employees and keeping work running smoothly across priorities.
- Handled equipment maintenance coordination and kept machinery ready to support ongoing production needs.
- Maintained quality assurance processes and industry standards while managing wool sales relationships with brokers and growers.
Education
Diploma - Youth Work
Certificate IV - Community Services
First Aid
Working with Children Check
WA Driver’s Licence
Property Management Registration Course
Property Management Basic & Beyond, Real+
Telephone Etiquette Skills
Certificate III in Wool Clip Preparation
Certificate IV in Wool Classing
Skills
Youth support and development
Homelessness and housing support
Case management and support planning
Risk awareness
crisis response and de-escalation
Trauma-informed practice
Safeguarding procedures
Client advocacy and strengths-based engagement
Service coordination and stakeholder liaison
Independent living and practical life-skills support
Accurate case notes
reporting and records management
Multi-agency coordination
Community referral pathways
Housing placement support
Tenancy support
Transitional support planning
Referral tracking
Crisis intervention planning
Trauma-informed care
Behaviour support planning
Safeguarding assessment
Suicide risk assessment
Mental health first aid
Family violence support
Drug and alcohol support
Cultural safety
Outreach casework
Tenancy sustainment planning
Community service navigation
Certification
Diploma of Youth Work
Personal Information
Driving License: WA Driver’s Licence (2026)
Timeline
Youth Support and Development Worker / Case Worker – TINOCA and TAP North
Youth Futures
07.2024 - CurrentRead More
Youth Accommodation Worker
Youth Futures
10.2020 - 06.2024Read More
Property Manager Assistant
Property North
02.2020 - 10.2020Read More
Receptionist & Property Manager Assistant
De Freitas & Ryan
09.2019 - 02.2020Read More
Property Manager
Davey Real Estate, North Beach
05.2015 - 05.2016Read More
Property Manager Assistant; Client Services; Receptionist/Sales Coordinator; Sales Representative Assistant
Davey Real Estate, Wanneroo
01.2013 - 05.2015Read More
Owner / Director
Juddella Shearing Contractors
01.2009 - 01.2013Read More
Northam Senior High School
Certificate IV in Wool Classing
Read More
Certificate III in Wool Clip Preparation
Read More
Telephone Etiquette Skills
Read More
Property Management Basic & Beyond, Real+
Read More
REIWA Training Centre
Property Management Registration Course
Read More
WA Driver’s Licence
Read More
Working with Children Check
Read More
First Aid
Read More
Certificate IV from Community Services
Read More
Diploma from Youth Work
Read More