Kasturi Bai
Wagga Wagga,NSW
Summary
Dedicated and proactive retail assistant with a proven track record of over two years in delivering exceptional customer service and consistently exceeding sales targets in fast-paced retail environments. Demonstrated expertise in inventory management, visual merchandising, and cultivating positive customer relationships. Recognized for strong work ethic, meticulous attention to detail, and a solution-oriented mindset that fosters seamless team collaboration and independent task management. Passionate about creating outstanding shopping experiences and contributing to operational excellence. Highly skilled in flexible scheduling, multitasking, and efficient handling of physically demanding tasks.
Overview
5
5
years of professional experience
Work History
Rhodes Shift Supervisor
SALT & PEPPER
09.2023 - Current
- Provided excellent customer service to ensure a positive shopping experience and encourage repeat business.
- Consistently met and exceeded sales targets by helping customers find products that suited their needs.
- Stayed informed about products and trends to give accurate information and advice to customers.
- Maintained clean, organised displays and managed stock levels to keep the store well-presented.
- Set up product displays and followed merchandising plans to promote sales and improve visibility.
- Handled transactions using the POS system accurately and efficiently.
- Followed store policies to reduce risks like theft or errors and maintain a safe work environment.
Castle Hill - Shift Supervisor
VICTORIA'S BASEMENT
01.2023 - 10.2023
- Assisted customers with their questions and needs, providing friendly and helpful service.
- Managed stock levels, organised shelves and displays, and kept the store clean and tidy.
- Checked and processed stock deliveries, ensuring everything was accurate and ready for the floor.
- Set up promotional displays to highlight products and boost sales.
- Worked flexible hours, including weekends, and handled multiple tasks in a busy environment.
- Worked both independently and as part of a team to ensure smooth store operations.
Castle Hill - Shift Supervisor
VALLEYGIRL
01.2022 - 01.2023
- Built positive relationships with customers to improve their shopping experience and increase sales.
- Designed and arranged attractive window displays to promote products and draw in customers.
- Managed daily store operations, including opening and closing procedures and handling cash drawers.
- Maintained clean and organised store displays to meet visual and operational standards.
- Supervised team members to ensure smooth inventory management, accurate cash handling, and excellent customer service.
- Collaborated with management to develop ideas for increasing sales and improving store performance.
- Trained in visual merchandising strategies to keep displays fresh and appealing to customers.
Shift Supervisor
KFC
07.2020 - 01.2022
- Delivered excellent customer service to ensure a positive experience and encouraged repeat visits.
- Supervised team members to maintain smooth operations during busy shifts.
- Handled opening and closing tasks, including cash handling, counting tills, and preparing daily reports.
- Monitored stock levels, managed inventory, and ensured products were always available for customers.
- Trained team members in customer service, food preparation, and safety procedures.
- Maintained cleanliness and organisation of the store to meet health and safety standards.
- Resolved customer concerns quickly and professionally to maintain satisfaction.
- Adapted to flexible schedules, including weekends, to meet the needs of the business.
Education
Bachelor of Veterinary Technology - Animal Science
Charles Sturt University
11.2028
Certificate II - Animal Science
TAFE
12.2024
Skills
- Engaging with diverse customers
- Exceeding customer expectations
- Teamwork and collaboration
- Self-motivation
- Multitasking
- Adaptable and flexible
- Safety and cleanliness standards
- Cash handling accuracy
- POS systems
Timeline
Rhodes Shift Supervisor
SALT & PEPPER
09.2023 - Current
Castle Hill - Shift Supervisor
VICTORIA'S BASEMENT
01.2023 - 10.2023
Castle Hill - Shift Supervisor
VALLEYGIRL
01.2022 - 01.2023
Shift Supervisor
KFC
07.2020 - 01.2022
Certificate II - Animal Science
TAFE
Bachelor of Veterinary Technology - Animal Science
Charles Sturt University
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