Thanh Ngoc Le
Cabramatta,NSW
Summary
As a responsible barista shift leader with 2 years of hands-on experience supervising employees and overseeing day-to-day operations. I am able to polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners. Moreover, I am a reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths as well as dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista Shift Lead
Gong Cha
12.2020 - 01.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
Sales Associate
Optus Retail
01.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Engineering
Macquarie University
Sydney, NSW07.2027
Skills
- Efficient Service
- Hand-Crafted Drink Recipes
- Complaint Handling
- Providing Feedback
- Productivity Maximization
- Merchandising and Display
- Engaging with Diverse Customers
- Team Cooperation
- Adaptable and Flexible
- Building Customer Loyalty
- Flexible Hours
Certification
- RSA License - expiry: 18 February 2027
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Sales Associate
Optus Retail
01.2022 - 08.2022
Barista Shift Lead
Gong Cha
12.2020 - 01.2023
Bachelor of Science - Engineering
Macquarie University
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