Kat Phanthavong
Parafield Gardens,SA
Summary
Motivated and reliable professional currently working as a Supervisor Cashier, with strong leadership, customer service, and team coordination skills. Experienced in managing daily operations, handling cash procedures, resolving customer concerns, and supporting team members to meet performance targets. Now seeking to transition into the child care industry, bringing strong communication skills, patience, responsibility, and a genuine passion for supporting and guiding children in a safe and nurturing environment.
Overview
6
6
years of professional experience
Work History
Cashier Supervisor
Drakes Supermarket
Adelaide, SA
07.2020 - Current
- Supervised daily cash operations, ensuring accuracy in cash handling and compliance with financial protocols.
- Resolved customer inquiries and complaints, improving satisfaction and fostering loyalty.
- Trained new hires on POS systems, store policies, safety protocols, and customer service expectations, enhancing team readiness.
- Processed refunds and exchanges promptly according to established policies.
- Built and maintained working relationships with peers and upper management.
Cashier
PetZest
Adelaide, SA
03.2023 - 02.2024
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service through active listening and engagement.
- Greeted customers and answered any questions they had about the store's products and services.
- Guided customers in locating products to enhance shopping efficiency.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided product knowledge to enhance customer shopping experience.
- Arranged merchandise displays to effectively showcase promotional items.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collaborated with team members to improve workflow and service quality.
Education
High School Diploma -
Thomas More College
Adelaide 11-2021
Some College (No Degree) - Certificate III in Early Childhood Education
Foundation Education
Some College (No Degree) -
Certificate III in Business
Foundation Education Skills
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Team collaboration
- Relationship building
- Conflict resolution
- Active listening
- Data analysis
Languages
Laotian
Full Professional
Timeline
Cashier
PetZest
03.2023 - 02.2024
Cashier Supervisor
Drakes Supermarket
07.2020 - Current
High School Diploma -
Thomas More College
Some College (No Degree) - Certificate III in Early Childhood Education
Foundation Education
Some College (No Degree) -
Certificate III in Business