Katarina Vidot

• Utilized data visualization tools to effectively issue and complete service orders and validations on a daily basis
• Improved decision-making processes with accurate data analysis and visualization techniques.
• Collaborated with cross-functional teams (regions and main office) to ensure data integrity and accuracy, resulting in better completion of work processes.
• Managed regions allocated to ensure timely completion of service orders issued
• Conducted ad-hoc analysis to address urgent business questions, facilitating rapid response for Management.
• Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making in regions.
• Produced monthly reports using advanced Excel spreadsheet functions.

• Orchestrated successful CT VT Meter Tests within our regional areas
• Contributed to smooth business operations within Metering and Prepayment BAU
• Streamlined processes, operations and played a vital part in the pilot and then introduction of the new Product "MYPOWER".
• Managed the "Carnarvon DER Project" by recruiting customers and coordinating the installation of the Wattwatcher.
• Orchestrated successful Meter Tests in the Basic Meter Tests Project.
• AMI co-ordinator for successful installation of the new AMI meters including - scheduling, co-ordination between customers and installers. Reconciliation of the 4 systems used - Loc 8, AMI, MData and Velocity to ensure correct closing of Service Orders. Reconciliation of crossed meters and validations associated with Reading Routes.

• Invoicing in excess of $100M per month
• Account reconciliations including Exception and Dispute resolution
• Invoice and Bank Reconciliation including Journals
• Setting up new retailers including Generators and CT meters for billing purposes
• Determining Customer Contestability status and transferring to new retailers
• Data collection (including SCADA) for billing and reporting purposes
• Recording Solar Systems authorised to be on our system.
• Monthly reporting of Network generation and usage.
• Credit Control to ensure payments are received in a timely manner
• Customer Liaison in regards to account queries

Oct 2006 to August 2007

• Trained up to 22 new employees on 2 different internal computer systems
• Defined and articulated learning outcomes, including measurements, performance metrics and changes, to improve employee learning.
• Effective daily scheduling to ensure that work is completed and targets are met.
• Effective problem solving to ensure that Service Agreements are met by Employees, External Contractors, Field Staff and our Customers.

Metering Officer - Jan 2006 to October 2006

• All associated with meters - adding, removing and reconciliation of meters in MBS
• Exceptions and problem solving
• Liase with External Contractors and Field staff to ensure Service Agreements are met.

Started in Callcentre

• Responded to customer requests for products, services and company information.
• Faults - handled calls reporting Faults

18 month secondment in Human Resources

• Wages for 220 employees
• General HR BAU

Sales and Marketing

• New Product development and promotion
• Develop and implement new processes for these products