Nav Singh
Melbourne,VIC
Summary
Detail-focused Data Analyst with knowledge in data analytics, gap analysis and process improvements. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for data.
Overview
21
21
years of professional experience
Work History
Meter Data Analyst
CitiPower Pty Ltd, Powercor Australia Ltd & United Energy Ltd
07.2021 - Current
- Work with MDP LNSP and Retailers to understand, capture & document business requirements for Meter Data
- Liaising with MDP LNSP and Retailers to identify and analyse gaps in their processes and recommend appropriate solutions with the aim of improving their internal procedures as and workflows
- Translations of meter data requirements into functional specifications for development
- Assist with putting together training documentation, and facilitate training sessions
- Be the key point of contact for the Development team, Client & Meter data provider
- Build & continuously improve converters to allow Meter data to be input in a usable, meaningful, and accurate format
- Management of missing meter data and meter data gaps including follow-up with retailers and clients.
Meter Data Analyst
IntelliHUB Group (Acumen Metering)
04.2018 - 07.2021
- Analysis and administration of meter data services to comply with strict industry protocols (such as National Electricity Rules), rigorous internal quality standards and customer needs
- Data collection and quality assurance – operate the metering systems to collect, validate, and store meter data as per the service levels agreed with retailers and the market
- Data provisioning – operate the metering systems to provide reliable data consistent with customer and market requirements
- Market interaction – regularly inform Responsible Persons of exceptions through the production of routine reports
- System management – perform routine first level maintenance tasks on the meter data systems
- Managing Embedded network electricity meters from the point of install, providing data, checking faults, scheduling jobs to read meters manually where communication is issue
- The on-going collection, validation, storage, and provisioning of meter data by using pre-defined processes enabled by automated metering systems
- Manually input data into or extract data from the metering systems
- Analysing and resolving meter data exceptions to ensure timely and accurate delivery of meter data services to customers and other electricity market participants
- Analyzing and delivering data from MRAM meters converting LS1 files and XML files to readable data format, loading the files converted by Hatsco to CRM and MDMS
- Responsible for analysing issues with Metering systems and developing solutions with IT Vendors or initiating changes to processes & procedures.
Revenue Specialist (Analyst) - Meter Data and Billing
Red Energy Pty Ltd
09.2013 - 04.2018
- Fully identify, analyse and investigate primary causes of billing errors in relation to Gas and Electricity validations, make billable, meter exchange and MDP change exceptions with the aim of developing suitable process
- Provide support and work closely with the Energy Markets reconciliation team, Pricing team and wider Red business through the investigation of systematic issues and the recommendation of proposed resolutions
- Undertake Root Cause Analysis of unreconciled exceptions to identify primary causes of revenue loss to Red and develop reconciliation process enhancements
- Deliver timely and accurate revenue management reports, which assure highest levels of revenue and compliance
- Analyse data issues for root causes to highlight and resolve any issues
- Analysing and organising interval data for a wide range of internal and external customers for better understanding usage patterns.
Customer Solutions Consultant
Red Energy Pty Ltd
05.2011 - 09.2013
- Providing high quality customer service including phone manner, accuracy of information provided, call handling skills, objection handling
- Maximise availability to accept inbound calls and minimise errors
- Provide resolution to variety of customer issues (billing, transfers, payments, etc.) end to end
- Dealing with assisted referrals from the ombudsman along with internal complaints and escalations
- Assisting the evening Team manager with the after-hours inbox and service orders
- Providing assistance and coaching for new induction groups.
Quality Control Coordinator
Direct Connect Pty Ltd
10.2008 - 05.2011
Customer Service Advisor
Sit-up Channels
10.2004 - 07.2006
Senior Agriculture Consultant
Escorts India Limited Chandigarh
08.2003 - 09.2004
Education
Master of Science - Agriculture (Plant Protection)
Ch. Charan Singh University
Meerut, IndiaBachelor of Science - Agriculture
Punjabi University
Patiala, IndiaDiploma - Community Welfare Work
Australis Institute of Technical Education
Melbourne, VICCert II in Security Operations
Professional Certification
Skills
- Reporting and Data Analytics
- Microsoft Suite, Excel functions
- Training and Development
- People and performance management
- Rostering and scheduling
- Client management
- Customer Service
Achievements Projects
- Core role in Red energy and Lumo energy unification, which involves migration of consumers from Orion to Gentrack. (2017-2018).
- Active part of process changes due Power of Choice project. Delivering and documenting changes and relaying to Meter Data and Billing team. (2018)
- UAT testing and compiling transfers process documents for AEMO gas harmonization (NAGRP) (2016)
References
Available upon request
Timeline
Meter Data Analyst
CitiPower Pty Ltd, Powercor Australia Ltd & United Energy Ltd
07.2021 - Current
Meter Data Analyst
IntelliHUB Group (Acumen Metering)
04.2018 - 07.2021
Revenue Specialist (Analyst) - Meter Data and Billing
Red Energy Pty Ltd
09.2013 - 04.2018
Customer Solutions Consultant
Red Energy Pty Ltd
05.2011 - 09.2013
Quality Control Coordinator
Direct Connect Pty Ltd
10.2008 - 05.2011
Customer Service Advisor
Sit-up Channels
10.2004 - 07.2006
Senior Agriculture Consultant
Escorts India Limited Chandigarh
08.2003 - 09.2004
Master of Science - Agriculture (Plant Protection)
Ch. Charan Singh University
Bachelor of Science - Agriculture
Punjabi University
Diploma - Community Welfare Work
Australis Institute of Technical Education
Cert II in Security Operations
Professional Certification
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