Summary
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Katarzyna bakshi

Perth,WA

Summary

Dynamic customer service professional with a proven track record at Coles Supermarket, excelling in cash management and complaint resolution. Recognized for enhancing customer satisfaction through empathetic interactions and maintaining a welcoming environment. Committed to reliability and punctuality, consistently exceeding service goals and fostering loyalty among customers.

Personable and reliable with strong commitment to providing excellent customer service and maintaining positive shopping experience. Knowledgeable in handling transactions and managing customer inquiries efficiently. Delivers welcoming environment aimed at enhancing customer satisfaction and loyalty.

Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.

Work History

Customer Service Cashier

Coles Supermarket
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.

Retail Worker

Atelier
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Support Worker

Rocky Bay
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.

Education

Bachelor of Arts - Social Sciences

Edith Cowan University
Perth, WA
11-2004

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash management
  • Customer complaint resolution
  • Cash register operation
  • Cash handling
  • Daily living assistance
  • Problem-solving
  • Housekeeping and meal preparation
  • Personal care
  • Independent living support
  • Relationship building

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of staff members.
  • Collaborated with team of 6 members in the development of client excursions.

Languages

Polish
Native or Bilingual

Timeline

Customer Service Cashier

Coles Supermarket

Retail Worker

Atelier

Support Worker

Rocky Bay

Bachelor of Arts - Social Sciences

Edith Cowan University

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Katarzyna bakshi