Kate Bowser
Dunsborough,WA
Summary
I am a driven & hard working individual who takes pride in my work, always looking to exceed in every role and opportunities presented. Friendly team player dedicated to making delicious coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges. Works well under pressure and thrives fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Manager
Benesse
12.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints
- Developed strong working relationships with staff, fostering a positive work environment
- Managed inventory levels to minimize stockouts while reducing overhead costs
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Scheduled staff shifts to ensure proper coverage during peak seasons without exceeding labor budgets.
Cafe Manager
Margaret River Chocolate Company
08.2020 - 12.2023
- Handled administrative functions such as daily till reconciliations, daily banking, supply ordering & rostering.
- Responsible for daily lock up
- Overseeing daily operations of the Cafe, including managing, directing staff & ensuring excellent customer service.
- Ensured the quality of work produced was always up to standard and consistent.
- Responded to customer enquiries and resolved complaints to customers satisfactions.
- Continuously training new employees
- Recruiting and Inducting new employees
- Produce coffees at an efficient pace without compromising quality.
Head Barista
Margaret River Chocolate Company
10.2016 - 08.2020
- Monitored customer feedback to improve barista performance and customer service.
- Used POS system to accurately enter orders and process payments.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with specialty food items like cakes and muffins.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during busy periods to promote a fun, positive environment.
Customer Service Cashier
Coles Supermarket
01.2014 - 08.2016
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Working Independently.
- Problem Solving.
Food & Beverage Attendant
Abbey Beach Resort
10.2014 - 03.2016
- Assisted with set up & breakdown of functions.
- Barista.
- Cleaned tables and chairs to remove residue and comply with hygiene standards.
- Bar work.
- Greeted and seated guests.
Education
High School Graduate -
Cape Naturaliste College
Vasse, WA10.2013
Skills
- Barista
- Fast Learner
- Problem solving
- Ability to work under pressure
- Punctual
- Attention to detail
Certification
- Food Safety
- Responsible Service of Alcohol
- Approved Managers
- Leadership essentials
References
Ann McCormack- General Manager
Margaret River Chocolate Company
0498 550 020
References
Ann McCormack - Current General Manager
Margaret River Chocolate Company
0498550020
Timeline
Assistant Manager
Benesse
12.2023 - Current
Cafe Manager
Margaret River Chocolate Company
08.2020 - 12.2023
Head Barista
Margaret River Chocolate Company
10.2016 - 08.2020
Food & Beverage Attendant
Abbey Beach Resort
10.2014 - 03.2016
Customer Service Cashier
Coles Supermarket
01.2014 - 08.2016
High School Graduate -
Cape Naturaliste College
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