Kate Fitzsimmons
Ballina
Summary
Excelled in high-pressure situations, in both a team collaboration and individual initiative, contributing to a positive work environment and achieving goals. Demonstrated exceptional written and oral communication, alongside a keen attention to detail, contributing to a significant improvement in service quality and team cohesion.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dispensary Technician
Blooms The Chemist
11.2012 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained a clean and organized dispensary environment, prioritizing safety and accessibility for all patients.
- Ensured regulatory compliance by adhering to state laws, company policies, and industry best practices for dispensary management.
Retail Assistant
IGA
10.2010 - 11.2012
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Answered incoming calls and emails to provide product information, features and benefits.
Assistant Manager
Priceline Pharmacy
08.2005 - 11.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Certificate IV - Pharmacy
TAFE
Ballina, NSWHSC -
Southern Cross K-12
East Ballina, NSW12-2003
Skills
- Written and oral communication
- Computer assistance
- Telephone etiquette
- Customer relationship management
- Database management
- Team work
- Ability to work individually
- Attention to detail
- Ability to work in hight pressure situations
Certification
Current CPR and
First Aid
Timeline
Dispensary Technician
Blooms The Chemist
11.2012 - Current
Retail Assistant
IGA
10.2010 - 11.2012
Assistant Manager
Priceline Pharmacy
08.2005 - 11.2010
Certificate IV - Pharmacy
TAFE
HSC -
Southern Cross K-12
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