Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kate Glover

Upper Coomera,Queensland

Summary

Hard working individual with experience in customer service, has been serving for over 2 years through a High quality cafe and Tavern. Organised, detail-oriented and very happy employee with the aim of trying new things in hopes to gain experience.

Overview

1
1
year of professional experience

Work History

Waitress and Bartender

Helensvale Tavern
10.2022 - Current
  • Used cash registers and credit card machines to cash out customers.
  • Handle both Keno and TAB along with gaming machines
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served in a high demand setting along with rush periods with great skill and efficiency.

Barista

Rollin Pins Bakehouse
07.2022 - 09.2022
  • Pleasantly interacted with customers during rush periods to promote fun, positive environment.
  • Restocked display cases with attractive arrangements.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.

Barista Trainee

Rollin Pins Bakehouse (Work Experience)
05.2022 - 06.2022
  • Cleaned counters, machines, utensils and seating areas daily.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Upsold specialty items with beverages, increasing store sales.
  • Created original artwork for specials board display daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Education

V.E.T Certificate III in Hospitality -

Upper Coomera State School
Upper Coomera, QLD
11.2022

Skills

  • Selling Skills
  • Store Opening and Closing
  • Stocking and Replenishing
  • Creative Solutions
  • Answering Customer Questions
  • Customer Experience Management
  • Active Learning

Accomplishments

- Award of the year in Hospitality 2019

- S.T.E.M Award 2019

- Award of the year in Hospitality 2020

- Award of the year in Creative Arts 2021

- Obtained Responsible Service Of Alcohol

- Obtained Responsible Service of Gambling

- Completed TAB courses

- Completed Keno courses


Timeline

Waitress and Bartender

Helensvale Tavern
10.2022 - Current

Barista

Rollin Pins Bakehouse
07.2022 - 09.2022

Barista Trainee

Rollin Pins Bakehouse (Work Experience)
05.2022 - 06.2022

V.E.T Certificate III in Hospitality -

Upper Coomera State School

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Kate Glover