KATE HIN
MELBOURNE,VIC
Summary
Open to career opportunities that will challenge and broaden my skill set.
Inspiring manager with extensive experience in dynamic product industries and leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
36
36
years of professional experience
Work History
Store Manager
Shoes & Sox
Frankston, Victoria
04.2026 - Current
- Managed daily store operations and ensured adherence to company standards.
- Trained and supervised sales staff to enhance customer service skills.
- Oversaw inventory management, including stock replenishment and product displays.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted performance evaluations to guide employee development and growth.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
REGIONAL MANAGER
THE JUST GROUP
07.2022 - 04.2024
- Overseeing all retail operation and process
- Recruitment and training of management talent
- Leadership and mentoring of KPI success
- Cost control
- Ensuring VM to company standards
- Led regional operations to ensure compliance with company standards and policies.
- Coordinated team efforts to enhance store performance and customer satisfaction.
- Analyzed sales data to identify trends and inform strategic decision-making processes.
- Implemented visual merchandising strategies to optimize product displays in stores.
- Conducted regular audits to maintain operational efficiency across multiple locations.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Analyzed regional financial data to identify areas of growth opportunities.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
CLUSTER MANAGER
THE JUST GROUP
10.2021 - 06.2022
- Overseeing all retail operations and process
- Recruitment of management teams
- Fostering talent progression
- Leading and mentoring KPI success
- Fostering internal business and external customer relationships
- Ensuring VM to company standard
SENIOR FLAGSHIP STORE MANAGER
Portmans
10.2020 - 10.2021
- Undertook all management function inclusive of sales, shrink, salaries, talent progression and culture building.
CHEF
CAFE ZEN DEN
01.2015 - 01.2020
STORE MANAGER
Portmans
01.2012 - 01.2014
STORE MANAGER
COLORADO
Chadstone
01.2011 - 01.2012
SENIOR STORE / CLUSTER MANAGER
THE DISNEY STORE
01.1997 - 01.2002
STORE MANAGER
SUSSAN
01.1990 - 01.1997
Skills
- KPI management and delivery
- Visual merchandising
- Loss prevention
- Shrink management
- Talent management
- Coaching
- Mentoring
- Team building
- Performance management
- Exceptional customer service
- Time management
- Efficiency in planning
- Sales strategy
- Customer relationship management
- Employee training
- Inventory management
References
TONY DEEGAN, TELSTRA, 0418 359 963
Timeline
Store Manager
Shoes & Sox
04.2026 - Current
REGIONAL MANAGER
THE JUST GROUP
07.2022 - 04.2024
CLUSTER MANAGER
THE JUST GROUP
10.2021 - 06.2022
SENIOR FLAGSHIP STORE MANAGER
Portmans
10.2020 - 10.2021
CHEF
CAFE ZEN DEN
01.2015 - 01.2020
STORE MANAGER
Portmans
01.2012 - 01.2014
STORE MANAGER
COLORADO
01.2011 - 01.2012
SENIOR STORE / CLUSTER MANAGER
THE DISNEY STORE
01.1997 - 01.2002
STORE MANAGER
SUSSAN
01.1990 - 01.1997