Summary
Overview
Work History
Skills
Interests
Timeline
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Kate Hunt

Kalgoorlie,WA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills, I am poised to contribute to team success and achieve positive results. Always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

18
18
years of professional experience

Work History

Customer Service Retail Sales Consultant

RSEA Safety
03.2024 - Current
  • Perform cash, card and Bpoint transactions to complete customer purchases.
  • Quoting and invoicing account customers.
  • Pick customers sales orders for account holders, maintain purchase records and interactions.
  • Provide information about products and services - in-store, email and over the phone.
  • Stock merchandise, ticket printing.

Member Service Consultant

HBF Health Fund/GMF
10.2010 - 02.2024
  • Customer Service for Health Insurance In Branch, over the Phone and Online.
  • Acquiring and setting up of new memberships and retaining of existing members.
  • Providing benefit quotes, processing of claims.
  • Processing payments, direct credit and direct debit.
  • Processing transfer certificates from previous funds.
  • Resolved complex account issues through research and problem-solving abilities, fostering trust among members.
  • Participated in ongoing training programs to stay current on industry trends, enhancing service quality for members.
  • Identified potential fraudulent activity on member accounts by diligently monitoring transaction patterns.
  • Educated members on various products and services, promoting usage and maximizing member benefits.
  • Maintained up-to-date knowledge of federal regulations governing financial institutions ensuring full compliance during interactions with members.
  • Managed high-volume call centre tasks, maintaining professionalism and exceptional customer service under pressure.



Compliance QA Technician

McCains Foods, New Zealand
02.2007 - 06.2010
  • Trained new quality technicians on standard procedures, ensuring consistency across the team, maintaining staff training matrix.
  • Maintained meticulous production and quality records, ensuring compliance with industry standards.
  • Completing regular internal plant audits to ensure a safe work and production environment by strictly adhering to established safety protocols and guidelines, raising and closing non conformance and corrective action reports.
  • Raising eligibility documents for exported products.
  • Preparing specifications for suppliers.
  • Sampling and approving of Inwards Goods Raw Materials.

Skills

  • Strong communication abilities and interpersonal skills Nominee for Customer Service 2015 Goldfields Business Awards
  • Computer proficiency and Microsoft office, POS Software
  • Continuous improvement Kaizan programme completed - McCains Hastings NZ
  • Reliable and self motivated
  • Member account management
  • Issue resolution
  • Document processing
  • Attention to detail
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Police Clearance
  • WA Class C Driving License

Interests

  • I enjoy participating in a variety of outdoor recreational activities such as Standup Paddleboarding, Wakeboarding, Fishing, Hiking
  • Yoga
  • Pilates


Timeline

Customer Service Retail Sales Consultant

RSEA Safety
03.2024 - Current

Member Service Consultant

HBF Health Fund/GMF
10.2010 - 02.2024

Compliance QA Technician

McCains Foods, New Zealand
02.2007 - 06.2010

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Kate Hunt