Summary
Overview
Work History
Education
Skills
Professional Referees
Personal Referees
Registered Training And Qualifications
Attributes
Timeline
StoreManager
Kate Mason

Kate Mason

Lakeside, Pakenham

Summary

As a hardworking and reliable retail pharmacy manager with nine years of experience working in the industry, I am eager to obtain a role as a retail assistant in your store. I have great enthusiasm for providing timely and excellent customer service, and I bring a positive attitude, as well as a strong work ethic, to environments that can be busy and fast-paced. I believe these are qualities that will be useful within your company. I am very capable and eager to complete any necessary training to ensure I can help provide the best possible service to customers, as well as working proactively with other staff members. I am a fast learner, proficient in adapting to unfamiliar or new computer systems, and can provide flexibility in my available hours, including the ability to work evenings, weekends, and night shifts, which I look forward to discussing with you further.

Overview

9
9
years of professional experience

Work History

Pharmacy Retail Assistant

Direct Chemist Outlet
Langwarrin
07.2023 - Current
  • Train, mentor, and manage new and inexperienced staff.
  • Oversee and maintain customer service standards
  • Reviewing, setting up, and renewing store planograms and promotional displays.
  • The opening of the store and the closing of trade processes show responsibility.
  • Processing of invoices for store deliveries
  • Stocktaking duties and ordering of depleted stock and requested products.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Computed purchases and received and processed cash or credit payment.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Coaching Assistant

Calisthenics Victoria
Berwick
01.2022 - Current
  • Unpaid assistant to head coach, Serena Swedosh, of the 'Junior' age group (ages 9-13).
  • Attendance at weekly training sessions, additional classes, and weekend competitions, when scheduled.
  • Provision of technical calisthenics training, mentorship, and positive social development for young competitors, as well as cohesive and effective team coaching.

Pharmacy Retail Manager

Direct Chemist Outlet
Langwarrin
10.2024 - 02.2025
  • Train, mentor, and manage new and inexperienced staff.
  • Enter and submit fortnightly wages, and leave type to bookkeepers.
  • Organizing and maintaining a regular roster for pharmacy assistants, and organizing leave.
  • Maintenance of floor stock through ordering and catalog ordering.
  • Speaking with company representatives and enhancing professional relationships
  • Overseeing customer accounts and sending out monthly statements.
  • Working with multiple TAC and WorkCover accounts.
  • Organizing and keeping petty cash up to date, and reimbursed.
  • Entering daily takings from registers, and sending off reports to pharmacy owners.
  • Entering and submitting invoices and credits into the point of sale database.

Retail assistant

Decjuba Fountain Gate
Narre Warren
04.2023 - 03.2024
  • Helping customers find the right style and fit of garments, as well as listening to their needs to ensure they are getting the best experience possible while shopping.
  • Delivering and approaching the company's 'AMAZE' core value in all tasks.
  • Managing stock control and keeping a systematic approach to how everything is stored and rotated.
  • Helping reset the store layout each week and following instructions to the finest details before, during, and after retail hours.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Maintained cleanliness and organization of store shelves and displays.
  • Assisted in setting up promotional displays, signage and window displays.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Kept up-to-date knowledge of all products available in the store.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.

Medical Receptionist

Waverley General Practice
Glen Waverley
02.2023 - 04.2023
  • Answering phone calls, assisting with inquiries, and redirecting clients appropriately within the Practice.
  • Providing administration services for practitioner and nursing appointments to book, manage, and follow up.
  • Private billing and Medicare billing of patients.
  • Collating, filing, and forwarding emails, faxes, and other correspondence between allied health and other healthcare providers.
  • Cleaning of facilities and maintaining high standards of hygiene at all times.
  • Greeted and checked in patients, updating patient information in computer system.
  • Scheduled and confirmed patient appointments and consultations.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.

Pharmacy Coordinator

Direct Chemist Outlet
Pakenham
03.2022 - 02.2023
  • Company Overview: formerly Pakenham Discount Drug Store.
  • Train, mentor, and manage new and inexperienced staff.
  • Oversee and maintain customer service standards
  • Reviewing, setting up, and renewing store planograms and promotional displays.
  • Help maintain pharmacy compliance standards within retail areas.
  • Communicate with physicians regarding patient medications
  • Resolved complaints and grievances related to pharmacy network in conjunction with pharmacy team.
  • Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.

Pharmacy Assistant

Direct Chemist Outlet
Pakenham
01.2017 - 01.2022
  • Company Overview: formerly Pakenham Discount Drug Store
  • Team leading during evening and weekend trading hours.
  • Supervision of junior staff, and delegation of tasks, maintaining organization and efficiency throughout the shift.
  • The opening of the store and the closing of trade processes show responsibility.
  • Processing of invoices for store deliveries
  • Stocktaking duties and ordering of depleted stock and requested products.
  • Confidence in diplomatically dealing with customers in difficult, or escalated situations.

Volunteer

Nar Nar Goon Football Club
Nar Nar Goon
01.2020 - 02.2020
  • Part of the community response to the Gippsland bush fires.
  • Provision of catering and daily preparation of takeaway meal packs for over 1,000 emergency services personnel for a period of two weeks while the football club acted as the headquarters for the state bushfire response.

Pharmacy Assistant

Cranbourne Top Shop Chemmart Pharmacy
Cranbourne
01.2016 - 12.2016
  • Company Overview: Chemmart Pharmacy, Cranbourne Park Shopping Centre.
  • Cash register operations.
  • Customer relations and communication with customers of different age groups and socio-cultural backgrounds.
  • Provision of advice and education to customers regarding pharmacy medications (S2/S3).
  • Referral of customers to the pharmacist on duty for further consultation, where appropriate.
  • Competence in the use of 'Project Stop' for Schedule 3 medication.
  • Cash handling and cash counting responsibilities highlight trustworthiness and reliability.
  • Processing of National Diabetes Services Schemes orders
  • Customer blood pressure monitoring.

Education

S2/S3 qualification -

The Pharmacy Guild of Australia
01.2023

Annual Quality Care Pharmacy Program Completion -

iTherapeutics
07.2019

Sleep Apnoea Training Day -

Australian Pharmacy Sleep Services
07.2016

Skills

  • Customer service
  • Honest and dependable
  • Excellent written and verbal communication
  • Time management
  • Conflict resolution
  • Problem solving
  • Adaptability and flexibility
  • Visual merchandising
  • Product knowledge
  • Employee training
  • Regulatory compliance
  • Stock replenishment
  • Sales forecasting
  • Loss prevention
  • Retail software proficiency
  • Return and Exchange Handling
  • Cash handling

Professional Referees

  • Cassandra Ward, Pharmacy Manager, Direct Chemist Outlet - Langwarrin, 0415 840 885, cass_ward@hotmail.com
  • Natasha Ferri, Retail Manager 2IC, Decjuba- Fountain Gate, 0422 242 713, natashajferri284@gmail.com

Personal Referees

Serena Swedosh, Client Services Manager, Salt Financial Group, 0430 094 414, serena.swedosh@gmail.com

Registered Training And Qualifications

  • Annual Quality Care Pharmacy Program Completion, iTherapeutics, 07/01/19
  • Sleep Apnoea Training Day, Australian Pharmacy Sleep Services, 07/01/16
  • S2/S3 qualification, The Pharmacy Guild of Australia, 01/01/16 - 12/31/23
  • Individual Product Learning Modules

Attributes

  • Excellent communication skills developed through interacting with people from a wide range of age groups and socio-cultural backgrounds. This also includes the ability to effectively work alongside other members of a team.
  • Enthusiastic and motivated to learn new skills, broaden knowledge and bring a cheerful outlook to a team environment to get the most out of a position.
  • Conscientious & hard working with a desire to maintain organisation and complete tasks thoroughly and in a time-efficient manner.
  • Respectful of all customers, colleagues and valuable resources while also demonstrating a high regard for local policies and procedures.

Timeline

Pharmacy Retail Manager

Direct Chemist Outlet
10.2024 - 02.2025

Pharmacy Retail Assistant

Direct Chemist Outlet
07.2023 - Current

Retail assistant

Decjuba Fountain Gate
04.2023 - 03.2024

Medical Receptionist

Waverley General Practice
02.2023 - 04.2023

Pharmacy Coordinator

Direct Chemist Outlet
03.2022 - 02.2023

Coaching Assistant

Calisthenics Victoria
01.2022 - Current

Volunteer

Nar Nar Goon Football Club
01.2020 - 02.2020

Pharmacy Assistant

Direct Chemist Outlet
01.2017 - 01.2022

Pharmacy Assistant

Cranbourne Top Shop Chemmart Pharmacy
01.2016 - 12.2016

S2/S3 qualification -

The Pharmacy Guild of Australia

Annual Quality Care Pharmacy Program Completion -

iTherapeutics

Sleep Apnoea Training Day -

Australian Pharmacy Sleep Services
Kate Mason