Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kate Merchant

Gold Coast,Queensland

Summary

Knowledgeable and dedicated professional with extensive experience in engaging with a diverse range of clients across industries including healthcare, community services and justice. Bringing a high standard of communication skills with an empathetic, caring demeanour and resilience under pressure. Strong foundations in professional conduct and analytical problem-solving skills, with a genuine passion for helping others. Extensive experience in time management and prioritising workloads to achieve goals and confident working in a team or independently. Committed to maintaining professional relationships to

Overview

20
20
years of professional experience

Work History

Professional Dog Groomer

Self-employeed
10.2022 - Current
  • Owner and operator of mobile dog grooming business.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Successfully built a large client base.
  • Responsible for all aspects of business management and day to day running.
  • Trained and managed staff of one.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Child Protection Caseworker

Department Of Communities & Justice
04.2017 - 02.2022
  • Managed caseloads of 11 children and families, requiring complex problem solving to achieve positive resolutions.
  • Worked in collaboration with 15 internal and external multi-disciplinary teams systems to deliver services and supports for children, young people and families within legislative framework.
  • Identified best permanency goals for 7 children and successfully oversaw and completed processes to have their orders changed.

Allied Health Assistant, Sub-Acute Program

NSW Health
04.2017 - 08.2018
  • Key role in implementing pilot Sub-Acute inpatient program, working with a team of 10 Allied Health professionals developing treatment plans inpatients.
  • Achieved positive outcomes for over 80 patients that included improved functional and cognitive capacity, shorter hospital stays and safer transitions home.

Sleep Technician

Port Macquarie Chest & Sleep Clinic
08.2016 - 08.2018
  • Solely responsible for managing sleep clinic and conducting overnight sleep studies for 3 patients per night, requiring investigation, problem solving and resolution.

Early Childhood Development Teacher

Gymbaroo Canberra
01.2013 - 12.2015
  • Engaging classes of 22 children and parents ranging in ages 9 weeks to 7 years to learn key skills for early childhood development.
  • Collaborating with a team of 5 education professionals to create class programs and activities that were structured to enrich positive development outcomes.
  • Developing and incorporating strategies for children with disabilities and learning difficulties to enhance outcomes.

Raising a Family

Self employed
09.2009 - 12.2012

Registered Nurse

National Capital Private Hospital
01.2008 - 08.2009
  • Specialising in neurosurgery, working as an integral part of a team of 8 medical and health professionals to establish a state of the art cranial surgery program at National Capital Private Hospital,
  • Managing several different roles within the surgical team to achieve successful outcomes in high pressure environments across numerous specialities.

Raising a Family.

Self Employed
07.2004 - 01.2008

Dental Receptionist

Manuka Dental Care
01.2004 - 06.2004
  • Supporting a team of 8 practitioners in busy dental practice providing customer service to clients, use of various computer programs and payroll systems and sterilisation of instruments.

Education

Professional Development Program - Child Protection

Department Of Communities & Justice
Sydney NSW
2019

Bachelor of Clinical Practice (Paramedic) - Paramedicine

Charles Sturt University
Port Macquarie
03.2017

Bachelor of Paramedic Science - Health Sciences

Central Queensland University
Rockhampton QLD
2016

Bachelor of Nursing - Health And Medical

University Of Technology
Sydney NSW
12.1999

Executive Business Certificate - Business

June Dally-Watkins Business Finishing College
Sydney NSW
12.1995

Skills

  • Articulate verbal and written communication
  • Ability to multitask
  • Accurate information Documentation
  • Composed and adaptable under pressure
  • Complex problem-solving
  • Managing workload priorities
  • Attention to Detail
  • Computer proficient
  • Client needs assessment
  • Training development aptitude

Accomplishments

  • Collaborated with team of 10 in the development of a Sub-Acute Care Program for NSW Health
  • Collaborated with a team of 8 to implement cranial surgery at a major private hospital.
  • Achieved successful outcomes for over 80 clients through documenting, analysing and resolving issues within a health care setting.
  • Supervised team of 4 staff members.

Timeline

Professional Dog Groomer

Self-employeed
10.2022 - Current

Allied Health Assistant, Sub-Acute Program

NSW Health
04.2017 - 08.2018

Child Protection Caseworker

Department Of Communities & Justice
04.2017 - 02.2022

Sleep Technician

Port Macquarie Chest & Sleep Clinic
08.2016 - 08.2018

Early Childhood Development Teacher

Gymbaroo Canberra
01.2013 - 12.2015

Raising a Family

Self employed
09.2009 - 12.2012

Registered Nurse

National Capital Private Hospital
01.2008 - 08.2009

Raising a Family.

Self Employed
07.2004 - 01.2008

Dental Receptionist

Manuka Dental Care
01.2004 - 06.2004

Professional Development Program - Child Protection

Department Of Communities & Justice

Bachelor of Clinical Practice (Paramedic) - Paramedicine

Charles Sturt University

Bachelor of Paramedic Science - Health Sciences

Central Queensland University

Bachelor of Nursing - Health And Medical

University Of Technology

Executive Business Certificate - Business

June Dally-Watkins Business Finishing College
Kate Merchant