Kate Sullivan
Gold Coast
Summary
Dynamic team leader with a proven track record at Australian Redcross Lifeblood, excelling in customer service and workflow optimization. Successfully mentored a team of 17, enhancing morale and productivity. Skilled in regulatory compliance and decision-making, I foster a positive environment that drives quality assurance and operational excellence.
Overview
2026
2026
years of professional experience
1998
1998
years of post-secondary education
Work History
Acting Session Leader
Australian Redcross Lifeblood
Robina
01.2025 - Current
- Mentored staff on best practices for customer service in donor interactions.
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Assessed team performance against established goals and objectives.
- Monitored workflow processes and identified areas of improvement.
- Fostered a positive work environment by recognizing individual achievements.
- Scheduled shifts according to workload requirements.
- Complied with company policies, objectives and communication goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Managed team of 17 employees, ensuring high productivity and quality standards were met.
- Maintained positive working relationship with fellow staff and management.
Skills Coach and Assessor
Australian Redcross Lifeblood
Robina
11.2022 - Current
- Provided one-on-one coaching sessions to support individual skill improvement.
- Actively participated in professional development activities related to coaching practices.
- Identified individuals strengths based on assessments and observations.
- Explained goals and expectations required of trainees.
- Identify areas lacking skillset expectation and implement training required
Donor Services Nursing Assistant
Australian Redcross Lifeblood
Robina
01.2020 - Current
- Assisted donors during blood donation procedures at a leading health organization.
- Prepared and maintained equipment for blood collection and testing processes.
- Monitored donor comfort and provided support throughout donation sessions.
- Managed donor records and ensured compliance with health and employer regulations.
- Educated donors on the donation process and addressed their concerns effectively
- Advocated for donor safety by adhering to safety standards and procedures.
Pathology Collector
QML
Gold Coast
12.2019 - 01.2020
- Collected blood samples from patients efficiently and accurately.
- Prepared specimens for laboratory testing following standard procedures.
- Maintained cleanliness and organization of collection area at QML.
- Communicated with patients to explain procedures and ensure comfort.
- Adhered to safety regulations while handling biohazardous materials.
- Assisted with the preparation of pathology slides for evaluation by pathologists.
- Performed venipunctures, skin punctures and capillary collections for laboratory testing.
Office Manager
Hint2Coast Cabinets
Gold Coast
09.2007 - 09.2015
- Managed daily office operations and maintained a professional workplace environment.
- Assisted in organizing files and documents for easy access and retrieval.
- Coordinated communication between departments to facilitate smooth workflow.
- Accounts payable/receivable (MYOB)
Insurance Broker
Wymark Insurance Brokers
Southport
- Assisted clients in understanding various insurance products and services.
- Identified opportunities for cross-selling additional products or services.
- Managed multiple accounts simultaneously while meeting deadlines efficiently.
- Provided advice to customers on insurance-related matters.
- Negotiated with underwriters to secure favorable terms on behalf of clients.
- Monitored the performance of existing accounts, including renewals and cancellations.
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Managed many policy renewals each year.
Bank Teller
Suncorp
Runaway Bay
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and product information.
- Maintained cash drawer and balanced daily transactions.
Education
Skills Coach And Assessor - Skills Coach And Assessor
Australian Red Cross Lifeblood
09.2022 - 09.2025
Certificate III Pathology Collection - Certificate III Pathology Collection
Gold Coast TAFE
06.2018 - 12.2018
Diploma Of Financial Services - Financial Services
Workplace
09.1999 - 09.2000
Erindale College
Wanniassa, ACTSkills
- Team leadership
- Customer service
- Workflow optimization
- Regulatory compliance
- Communication skills
- Equipment management and maintenance
- Time management
- Quality assurance controls
- Team building
- Equipment troubleshooting
- Decision-making
- Coaching and mentoring
- Workflow management
- Task delegation
- Priority management
- Quality control
- Staff Rostering incl Timesheet Management
Affiliations
- Travel
- Camping
- Home renovations
- Culinary experiences
- Health and Wellness
- Cooking (but not baking)
References
References available upon request.
Timeline
Acting Session Leader
Australian Redcross Lifeblood
01.2025 - Current
Skills Coach and Assessor
Australian Redcross Lifeblood
11.2022 - Current
Skills Coach And Assessor - Skills Coach And Assessor
Australian Red Cross Lifeblood
09.2022 - 09.2025
Donor Services Nursing Assistant
Australian Redcross Lifeblood
01.2020 - Current
Pathology Collector
QML
12.2019 - 01.2020
Certificate III Pathology Collection - Certificate III Pathology Collection
Gold Coast TAFE
06.2018 - 12.2018
Office Manager
Hint2Coast Cabinets
09.2007 - 09.2015
Diploma Of Financial Services - Financial Services
Workplace
09.1999 - 09.2000
Insurance Broker
Wymark Insurance Brokers
Bank Teller
Suncorp
Erindale College