Summary
Overview
Work History
Education
Timeline
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Kate Thomas

Melbourne,Australia

Summary

Currently in my last year of a Bachelor of Business, I am a dedicated and seasoned customer service professional with extensive experience in the hospitality industry. As a Cafe Supervisor, I have excelled in fast-paced environments, consistently exhibiting professionalism and courtesy to ensure exceptional service delivery. My unique experiences, ambitions, and strengths lie in effectively managing daily operations, training staff, and providing efficient customer service. I look forward to leveraging my academic background and practical expertise to contribute positively to dynamic work environments.

Overview

3
3
years of professional experience

Work History

Cafe Supervisor

Woodside Green
05.2023 - Current
  • Managed the cafe’s daily operations, ensuring all tasks were completed on schedule and within budget while maintaining high standards.
  • Performed opening and closing procedures, including cash handling, inventory management, and securing the premises.
  • Operated the cash register and POS system accurately and efficiently, resulting in fast sales and ensuring customer satisfaction.

Bar Attendant

Cumberland Hotel
11.2023 - 02.2024
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Processed payments accurately and balanced the register at the end of each shift, ensuring all transactions were accounted for.
  • Correctly interpreted customer orders and prepared drinks according to the establishment's standards.

BOH Gun

Betty's Burgers
03.2022 - 06.2023
  • Trained new BOH staff on food safety and kitchen operations, resulting in a faster onboarding process.
  • Prepared food quickly and efficiently, according to menu standards, safety policies, and company policies.
  • Moved quickly and effectively in a fast-paced, high pressure work environment whilst maintaining consistent dedication to quality.

Crew Member

McDonalds
01.2021 - 02.2022
  • Reduced wait times by efficiently taking orders and processing payments both in the Drive Through and at the Front Counter.
  • Performed a range of activities under time pressure to facilitate efficient order preparation, service and delivery.
  • Assisted with maintaining cleanliness in line with company standards, leading to a better customer experience.

Education

Bachelor of Business - Marketing

Royal Melbourne Institute of Tech
Melbourne, VIC
12.2024

Timeline

Bar Attendant

Cumberland Hotel
11.2023 - 02.2024

Cafe Supervisor

Woodside Green
05.2023 - Current

BOH Gun

Betty's Burgers
03.2022 - 06.2023

Crew Member

McDonalds
01.2021 - 02.2022

Bachelor of Business - Marketing

Royal Melbourne Institute of Tech

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