Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katelyn Nowland

Summary

Motivated and compassionate individual preparing to study Certificate IV in Community Services, with a strong passion for supporting individuals and making a positive impact. Eager to begin a career in case work, bringing excellent communication skills, empathy, and a commitment to learning and growth within the sector.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Therapeuti Support Manager

Lifestyle Solutions
07.2025 - Current
  • Conduct monthly file audits for each Child or Young Person, ensuring all required documentation is complete,
  • Liaise regularly with Departmental staff and therapists to ensure timely communication and support for each child's health, wellbeing, and individual needs.
  • Oversee household budgeting, managing and tracking expenses to ensure alignment with financial guidelines and funding allocations.
  • Complete comprehensive documentation, 9 Dimensions Assessments, weekly Residency Reports, and ensure incident reports are submitted to the Department within 1 business day.
  • Facilitate weekly 1:1 supervision sessions with direct reports,
  • Ensure all documentation is accurately and promptly uploaded to Carelink in accordance with data management policies.
  • Chair monthly Care Plan Meetings and maintain an up-to-date Individual Care Plan (ICP) for each Child or Young Person, ensuring they reflect current goals, progress, and supports.

THERAPEUTIC CARER

Lifestyle Solutions
01.2024 - Current
  • Participated in team meetings and training sessions designed to update knowledge on current practices related to care work.
  • Maintained accurate records of daily activities, medications, treatments, changes in client behaviour or health status and any other relevant information.
  • Implemented strategies to manage challenging behaviours displayed by some service users; remained calm under pressure while dealing with difficult situations.
  • Organised recreational activities to improve quality of life for service users; monitored physical and mental wellbeing of clients on a regular basis.
  • Ensured all safety protocols were followed at all times within the home setting; carried out risk assessments regularly.

DUMP TRUCK OPERATOR

BHP
02.2023 - Current
  • Successfully completed pre-trip inspections according to company standards; prepared vehicles for safe operation.
  • Followed strict protocols when handling hazardous materials such as chemicals or flammable liquids.
  • Exhibited excellent problem solving skills when faced with unexpected obstacles or mechanical issues en route.
  • Working with Iron Ore and learning about the community and culture. Including online and offline training.
  • Completed JHA's & Take 5's as well as our monthly KPI'S.

SUPPORT WORKER

Lifestyle Solutions
08.2023 - 12.2023
  • Provided emotional support to clients during difficult times or crisis situations.
  • Provided compassionate care and support to individuals with physical disabilities, mental health issues and learning difficulties.
  • Administered medication as prescribed by healthcare professionals in accordance with policy and procedures.
  • Remained calm and poised in emergency and crisis situations.
  • Recorded end of shift reflection and daily progress notes for each client.
  • Followed safety plans for each child to ensure the wellbeing and safety of everyone was met.

DISABILITY SUPPORT WORKER

Wonthaggi Allied Health
08.2021 - 05.2022
  • Prepared or assisted with meal preparation to encourage client nutrition.
  • Organized community-based activities to promote integration and socialization.
  • Encouraged self-care to build confidence and skills for independent living.
  • Offered activities to drive meaningful experiences for clients of various skill levels.
  • Collaborated with staff and family members to achieve desired treatment outcomes.
  • Communicated with clients to address concerns or facilitate connection with executives.
  • Became very familiar with computer software as it was a major key in this role.

HOUSEKEEPING ATTENDANT

RACV Inverloch
02.2021 - 05.2021
  • Verified proper functioning of room appliances and systems during room checks.
  • Examined rooms and reported safety hazards and damages to management for correction.

FRONT OF HOUSE WAITRESS

KN
12.2019 - 02.2021
  • Billing and repair.
  • Proposed ideas or found ways to improve housekeeping services, systems and processes.
  • Helped guests navigate self-service platforms and mobile applications for optimal service.
  • Followed strict lost and found procedures and fully protected privacy and belongings of current guests.
  • Used POS system to accurately input orders and process payments.
  • Trained new servers in restaurant procedures and customer service standards.
  • Cleaned and reset tables quickly between each customer group.
  • Kept hostess team informed of table progression and availability.
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
  • Answered phones and took phone orders for customer pick up or delivery.

Education

YEAR 12 -

Wonthaggi Secondary College
01.2015

Skills

  • Good problem-solving skills Ability to adapt to new environments
  • High Level Of Time Management Skills
  • Empathy and compassion
  • Good Listening And Communication
  • Excellent Customer Service Skills Able to work in a team environment
  • Confidentiality and privacy

Certification

  • NDIS Screen Check
  • First Aid Qualified
  • Australian Gambling Licence
  • VCE Certificate
  • Working With Children's Check
  • RSA License
  • Police Check (Current)

Timeline

Therapeuti Support Manager

Lifestyle Solutions
07.2025 - Current

THERAPEUTIC CARER

Lifestyle Solutions
01.2024 - Current

SUPPORT WORKER

Lifestyle Solutions
08.2023 - 12.2023

DUMP TRUCK OPERATOR

BHP
02.2023 - Current

DISABILITY SUPPORT WORKER

Wonthaggi Allied Health
08.2021 - 05.2022

HOUSEKEEPING ATTENDANT

RACV Inverloch
02.2021 - 05.2021

FRONT OF HOUSE WAITRESS

KN
12.2019 - 02.2021

YEAR 12 -

Wonthaggi Secondary College
Katelyn Nowland