Katelyn Thorne
Perth,WA
Summary
Results-driven Community Support Worker with a strong foundation in community service and a proven record of providing compassionate emotional, physical, and mental support to individuals from diverse backgrounds. Skilled at building trust with vulnerable populations and collaborating within multidisciplinary teams to achieve client-focused outcomes. Adept at using therapeutic communication and de-escalation techniques to create safe, supportive environments and empower clients facing mental health challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Support Worker
Halo Care & Support
01.2024 - Current
- Provided direct support to individuals with diverse needs, enhancing daily living skills and community engagement.
- Developed tailored care plans in collaboration with clients and families to promote independence and well-being.
- Collaborated with clients to create personalized care plans.
- Monitored client progress and documented changes to ensure effective support strategy implementation.
- Advocated for clients' rights and needs within community systems to enhance access to resources and services.
- Implemented crisis intervention strategies to stabilize high-stress situations.
Support Worker
Villa Terenzio
09.2022 - 07.2024
- Delivered personalized care and support to clients in daily living activities, enhancing comfort and well-being.
- Assisted individuals with daily living activities, promoting independence and encouraging personal growth.
- Developed individualized care plans based on client needs and preferences.
- Developed personalized care plans in collaboration with multidisciplinary teams to enhance client well-being.
- Assisted with medication management and health monitoring to ensure well-being.
- Utilized effective communication strategies to strengthen client relationships and improve engagement.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
Support Worker
Echo Community Services
01.2022 - 09.2022
- Supported clients in managing and achieving individual goals, fostering independence and enhancing social skills.
- Provided compassionate support to residents, promoting emotional and physical well-being.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, ensuring dignity and comfort for all clients.
- Engaged clients in social networks and community activities to promote personal health and growth.
- Analyzed patient performance and recommended adjustments to care plans, facilitating tailored support for individual progression.
Disability Support Worker
Sunflower Care Services
09.2021 - 01.2022
- Delivered personalized care and support to individuals with disabilities, enhancing comfort and safety.
- Supported clients in daily living activities, fostering independence and improving quality of life.
- Developed individualized support plans in collaboration with healthcare professionals and families.
- Monitored client progress and reported changes to relevant stakeholders for effective care adjustments.
- Organized recreational activities, encouraging social interaction and skill development among clients.
- Advocated for client needs within multidisciplinary teams, enhancing service delivery and client satisfaction.
Sales Assistant
Kmart
10.2018 - 02.2019
- Assisted sales personnel with technical solutions, costing, and client presentations to improve sales effectiveness.
- Used product knowledge to assist customers and suggest products.
- Capitalized on customer up-sell opportunities resulting in 10]% increased revenues
- Responded to customer requests for unavailable products and suggested other suitable options.
- Established and nurtured relationships with peers and upper management to enhance collaboration and team success.
- Accepted and completed cash, check and credit card payments.
Sandwich Artist
Subway
02.2015 - 06.2018
- Engaged with customers to discuss menu options and provide tailored suggestions to enhance satisfaction and increase sales.
- Communicated with customer to provide menu offering details and assist with decision-making.
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Maintained clean and organized customer and food preparation areas to enhance overall dining experience.
- Restocked counter supplies and condiment stations while ensuring cleanliness of windows and trash areas during slow periods.
- Completed opening, closing and shift change tasks following company guidelines.
Volunteer
St Vinnies
12.2015 - 01.2017
- Collaborated with community leaders and organizations to promote and expand reach of community service programs.
- Engaged with others through effective verbal and written communication to foster positive interactions.
- Welcomed customers at entrance, addressing inquiries to enhance their experience.
- Kept facilities organized, clean and well-maintained to best meet program needs.
- Increased sales by 10%
Education
Cert IV Mental Health -
South Metropolitan TAFE
Perth, WA11-2026
Certificate IV - Youth Work
South Metropolitan TAFE
Perth, WACert IV - Community Services
South Metropolitan TAFE
Perth, WACert III - Community Services
South Metropolitan TAFE
Perth, WACert II - Community Services
YMCA Teaching Program
Belmont2019
Cert IV - General Education
Jobs South West
BunburyYear 10 - High School
ST Mary's Catholic College
PerthSkills
- Individualized support
- Behavioral support
- Crisis intervention
- Client advocacy
- Problem-solving
- Teamwork and collaboration
- Conflict resolution
- Active listening
- Cultural sensitivity
Additional Information
References
Athena Grant
Team Leader
Halo Care & Support
0435 218 156
Caroline Jusman
Human Recourses Manager
Echo Cummunity Services
0459 561 076
Personal Reference
Krista Adorian
0413 468 802
Certification
Cert II Community Services
Cert III Community Services
Cert IV Community Services
Cert IV Youth Work
Cert IV Mental Health
First Aid & CPR Certificate
Suicide Awareness Certificate
Food Alert Certificate
Working With Children Check
National Police Clearance
Medication Administration
Manual Handling
NDIS Screening
Cert III Community Services
Cert IV Community Services
Cert IV Youth Work
Cert IV Mental Health
First Aid & CPR Certificate
Suicide Awareness Certificate
Food Alert Certificate
Working With Children Check
National Police Clearance
Medication Administration
Manual Handling
NDIS Screening
Timeline
Community Support Worker
Halo Care & Support
01.2024 - Current
Support Worker
Villa Terenzio
09.2022 - 07.2024
Support Worker
Echo Community Services
01.2022 - 09.2022
Disability Support Worker
Sunflower Care Services
09.2021 - 01.2022
Sales Assistant
Kmart
10.2018 - 02.2019
Volunteer
St Vinnies
12.2015 - 01.2017
Sandwich Artist
Subway
02.2015 - 06.2018
Cert IV Mental Health -
South Metropolitan TAFE
Certificate IV - Youth Work
South Metropolitan TAFE
Cert IV - Community Services
South Metropolitan TAFE
Cert III - Community Services
South Metropolitan TAFE
Cert II - Community Services
YMCA Teaching Program
Cert IV - General Education
Jobs South West
Year 10 - High School
ST Mary's Catholic College