Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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KATERINA VAELE

Cartwright,NSW

Summary

I am a hard-working team player who is passionate about pursuing a career in a reputable business such as yours. I am eager to utilise my skills to achieve career goals. I seek for different opportunities to expand my knowledge and enhance my skills.

Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.

Experienced with problem-solving and conflict resolution in customer service environments. Utilizes effective communication and active listening to address customer needs. Track record of adapting to dynamic situations and maintaining positive customer experience.

Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

12
12
years of professional experience

Work History

Complex Customer Service Officer

Telstra
2022.02 - 2025.03
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Responded to customer requests for products, services, and company information.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

VOICE PICKER

TOLL GROUP
2016.08 - 2020.03
  • My key responsibilities were to pick, pack and prepare orders for shipment according to electronic voice command issued by voice prompt software
  • I was required to meet specifics of customers' orders in a timely manner and ensure that products were separated, organized and in a good rotation.

PICK PACKER

HAISON BROTHERS
2013.04 - 2016.09
  • My key responsibilities as a pick packer were to ensure that car parts were packed correctly for distribution
  • Ensuring that orders were sealed and secure
  • Meanwhile, maintaining a safe work space by cleaning when hazards were present
  • Reporting problems to supervisors to mitigate safety issues

Education

Certificate II - Cabin Crew

Aviation Australia
Alexandria, NSW
07.2015

High School - Standard English, General Mathematics, Science, History, Geography

BANKSTOWN GIRLS HIGH SCHOOL
01.2013

Skills

  • Independent work
  • Responsible work
  • Diligent work
  • Pick packing
  • Voice picking
  • Communication skills
  • Team building
  • Task efficiency
  • Task effectiveness
  • Relationship management
  • Positive work performance
  • Customer support
  • Call center experience
  • Inbound call management
  • Customer focus
  • Complaint handling
  • Service recommendations
  • Customer service
  • Relationship building
  • Administrative support
  • Customer relations
  • Microsoft Excel

Personal Information

Date of Birth: 03/04/96

Timeline

Complex Customer Service Officer

Telstra
2022.02 - 2025.03

VOICE PICKER

TOLL GROUP
2016.08 - 2020.03

PICK PACKER

HAISON BROTHERS
2013.04 - 2016.09

Certificate II - Cabin Crew

Aviation Australia

High School - Standard English, General Mathematics, Science, History, Geography

BANKSTOWN GIRLS HIGH SCHOOL
KATERINA VAELE