Katherine Hart
Front Of House Staff
Melbourne,Victoria
Summary
Attentive restaurant team member with strong background in FOH. Stays ahead of demand by using slow periods well and looking for opportunities to help others. Devoted to customer satisfaction. Versed in cleaning and sanitation, serving, restocking and office management.
Overview
6
6
years of post-secondary education
1
1
year of professional experience
Work History
Front of House Staff
Noisette
Melbourne , Victoria
2021.03 - 2021.08
- Served and assisted diners by carrying plates of food, taking and delivering orders and promptly preparing food.
- Utilized POS system to receive and process food and beverage orders.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Opened and closed store independently and logged reports, daily takings and sales documents into digital database.
Retail Sales Associate
Cotton On
Melbourne , Victoria
2020.11 - 2021.03
- Helped customers complete purchases, locate items and join reward programs.
- Informed customers of current store promotions to encourage additional sales purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
Waitress
Queen Margarita Pizza
Melbourne , Victoria
2019.01 - 2019.05
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Albert Park College
2018.01 - 2019.12
No Degree -
McKinnon Secondary School
2014.01 - 2017.12
Skills
Office management experience
Other
- Victorian RSA certificate
- Experience with Microsoft Excel
- Barista training
Timeline
Front of House Staff
Noisette
2021.03 - 2021.08
Retail Sales Associate
Cotton On
2020.11 - 2021.03
Waitress
Queen Margarita Pizza
2019.01 - 2019.05
High School Diploma -
Albert Park College
2018.01 - 2019.12
No Degree -
McKinnon Secondary School
2014.01 - 2017.12