Summary
Overview
Work History
Education
Skills
Other
Timeline
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Katherine Hart

Front Of House Staff
Melbourne,Victoria

Summary

Attentive restaurant team member with strong background in FOH. Stays ahead of demand by using slow periods well and looking for opportunities to help others. Devoted to customer satisfaction. Versed in cleaning and sanitation, serving, restocking and office management.

Overview

6
6
years of post-secondary education
1
1
year of professional experience

Work History

Front of House Staff

Noisette
Melbourne, Victoria
03.2021 - 08.2021
  • Served and assisted diners by carrying plates of food, taking and delivering orders and promptly preparing food.
  • Utilized POS system to receive and process food and beverage orders.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Opened and closed store independently and logged reports, daily takings and sales documents into digital database.

Retail Sales Associate

Cotton On
Melbourne, Victoria
11.2020 - 03.2021
  • Helped customers complete purchases, locate items and join reward programs.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders and gift card activations.

Waitress

Queen Margarita Pizza
Melbourne, Victoria
01.2019 - 05.2019
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Used cash registers and credit card machines to cash out customers.

Education

High School Diploma -

Albert Park College
01.2018 - 12.2019

No Degree -

McKinnon Secondary School
01.2014 - 12.2017

Skills

    Office management experience

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Other

- Victorian RSA certificate

- Experience with Microsoft Excel

- Barista training

Timeline

Front of House Staff

Noisette
03.2021 - 08.2021

Retail Sales Associate

Cotton On
11.2020 - 03.2021

Waitress

Queen Margarita Pizza
01.2019 - 05.2019

High School Diploma -

Albert Park College
01.2018 - 12.2019

No Degree -

McKinnon Secondary School
01.2014 - 12.2017

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Katherine HartFront Of House Staff