Katherine Osborne
Sutherland
Summary
Compassionate Care Manager with extensive experience in admissions coordination and community care. Skilled in developing individualised care plans, managing home care budgets, and liaising with healthcare teams. Strong advocate for holistic, empathetic, and dignified care to enhance client well-being and support families through the care journey.
Overview
11
11
years of professional experience
Work History
Care Manager
HammondCare Miranda
12.2021 - Current
- Develop strong rapport with clients and their families or representatives through empathetic listening and compassionate communication techniques, by regularly being in contact to ensure services are meeting their current and ongoing needs.
- Assist clients to support them living at home and enabling them with all activities of daily life by tailoring individual care. I currently have 90 clients.
- Assess clients and develop individual care plans and manage budgets for Home Care Package clients. Developing care plans for CHSP clients.
- Liaising with team members, such as scheduling, clinical mangers, service support officers, colleagues and Allied health providers and external contractors.
- Acknowledging risks and managing choice and dignity of risk, through being non judgemental.
- Timely reacting to complaints, compliments and disputes.
- Believe in a holistic approach towards clients.
- An understanding and knowledge of discussing and guiding prospective clients on how to navigate the system to determine if Income Tested Fees are to be charged and how this works and the impact on their Home Care Packages.
Admissions Coordinator
HammondCare Miranda
03.2019 - 12.2021
- Dementia specific residential facility, comprising of 8 small cottages.
- Profiled prospective residents to ensure they were matched to the correct accommodation cottage where they lived with other residents who were at a similar level in their journey with dementia, both physically and cognitively.
- Liaise with families on a daily basis.
- Assisted with guiding them through the financial journey of Aged care.
- Worked closely with facility manager and registered nurses to support residents to have the highest quality of life.
- Talking to families to know their loved ones life history and engage them in activities through a holistic approach.
Service Support Officer
HammondCare Miranda
09.2018 - 03.2019
- Worked with client liaison officer assisting with onboarding clients, mainly through CHSP services.
- Supported care workers and monitored their rosters.
- Adaptable approach with assisting other office staff, answering phones and guiding requests to correct person. Archiving and record keeping.
Community Care Worker and Palliative Care Worker
HammondCare Miranda
04.2014 - 09.2018
- Assisted clients with all aspects of daily living including personal care, domestic assistance, medication assistance, social support, transport and respite services to allow client's main carer to have a break.
- Enhanced client well-being by providing personalized care and support in their homes.
- Palliative care services working alongside other providers, such as Calvary. This involved services such as personal care for client's who were at the end stage of their journey to ensure they had dignity and care to support them to stay at home at their stage of life.
- Daily reporting to management and documenting every service.
Education
No Degree - Cert 4 in Ageing Support.
Wesley Vocational Institue
07-2025
No Degree - Develop, Facilitate And Review All Case Management
NSW Tafe
08.2023
No Degree - Cert 3 in Individual Support
HammondCare RTO
01.2018
Diploma in Finance
Australian College QED
Adelaide, SA12.2006
Wine Marketing
University of Adelaide
Adelaide, SA12-1999
Skills
- Care Planning and budgeting
- Case management
- Adaptable and non-judgemental
- Empathetic
- Very much a team player and always willing to support others
- Believe in a holistic approach
- I have a very caring and nurturing nature
- I have the ability to keep up with changes such as the upcoming Support at Home program that is replacing the current Home Care Package system
- Adaptable to change
Timeline
Care Manager
HammondCare Miranda
12.2021 - Current
Admissions Coordinator
HammondCare Miranda
03.2019 - 12.2021
Service Support Officer
HammondCare Miranda
09.2018 - 03.2019
Community Care Worker and Palliative Care Worker
HammondCare Miranda
04.2014 - 09.2018
No Degree - Cert 4 in Ageing Support.
Wesley Vocational Institue
No Degree - Develop, Facilitate And Review All Case Management
NSW Tafe
No Degree - Cert 3 in Individual Support
HammondCare RTO
Diploma in Finance
Australian College QED
Wine Marketing
University of Adelaide
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