Katherine Simpson

*Conducted wine tastings.

*Providing exceptional customer service.

*Actively promoting wine club memberships & driving sales targets.

*Increasing customer engagement & offering knowledge in regard to the Winery its products & the winemaking process.

*Securing Bookings of properties accommodations.

*Inventory management.

*Securing bookings of large groups & attending to the service ensuring customer satisfaction.

*General cellar operations, stocking shelves, maintaining cleanliness & organisation.

*Daily opening & closing of business.

*Organised bed linens & supplies.

*Performed cleaning & management of properties accommodations.

*Involved in bottling & labelling process.

• Obtained cash bank and stocked service bar to prepare for operation.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Conducted cleaning duties for the properties accommodations.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.
• Prepared custom drink orders by accurately measuring and mixing house ingredients.
• Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
• Upheld strict regulations for safe alcohol service and food safety.