Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Katherine Wilson

Summary

Experienced retail management professional with a proven track record in optimizing store operations and delivering exceptional customer service. Skilled in team leadership and adapting to changing business needs. Committed to driving sales and maintaining a collaborative work environment. Expertise in customer service, operational efficiency, and strategic planning to enhance store performance and staff productivity. Known for fostering a positive, results-driven environment.

Overview

2025
2025
years of professional experience

Work History

Receptionist

YMCA
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Retail Assistant

Lovisa
11.2024 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.


Assistant Store Manager

Lovisa
04.2024 - 11.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Retail Assistant

GOLDMARK
10.2023 - 03.2024
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.


Retail Assistant

Ally Fashion
10.2022 - 02.2023
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Waitress

Art De Cafe
01.2022 - 06.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.

Crew Member

McDonald's
01.2020 - 06.2021
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Education

High School Diploma -

Copperfield College
Melbourne
11-2021

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Customer and client relations

Languages

Greek
Native or Bilingual

Timeline

Retail Assistant

Lovisa
11.2024 - Current

Assistant Store Manager

Lovisa
04.2024 - 11.2024

Retail Assistant

GOLDMARK
10.2023 - 03.2024

Retail Assistant

Ally Fashion
10.2022 - 02.2023

Waitress

Art De Cafe
01.2022 - 06.2022

Crew Member

McDonald's
01.2020 - 06.2021

Receptionist

YMCA

High School Diploma -

Copperfield College

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Katherine Wilson