KATHLEEN BIRRELL
Ermington,NSW
Summary
Dedicated professional with strong communication, adaptability, and problem-solving skills. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Thrives in fast-paced environments and is eager to contribute to a successful team.
Overview
4
4
years of professional experience
Work History
Tutor and Receptionist
Kumon Fairfield
06.2023 - Current
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
Barista and Cashier
Cumberland High-school Café
05.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
Work Experience Carer
RFBI Concord Community Village
09.2019 - 09.2019
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School Diploma -
Cumberland High School
Carlingford, NSW12.2021
Bachelor of Clinical Science -
Macquarie University
11.2023
Skills
- Skills Development
- Technical Support
- Flexible and Adaptable
- Critical Thinking
- Multitasking
- Data Entry
- Customer Service
- Organization and Time Management
- MS Office
References
Haide Sia-Sufaro, Director and Instructor of Kumon Fairfield, 0404869978, info@kumonfairfield.com
Rucela Sia, Instructor at Kumon Fairfield, 0400462202, rucelasia26@gmail.com
Timeline
Tutor and Receptionist
Kumon Fairfield
06.2023 - Current
Work Experience Carer
RFBI Concord Community Village
09.2019 - 09.2019
Barista and Cashier
Cumberland High-school Café
05.2019 - 02.2020
High School Diploma -
Cumberland High School
Bachelor of Clinical Science -
Macquarie University
Similar Profiles
Amy CottrillAmy Cottrill
Call Center Specialist & Crisis Counselor at Fairfield County 211-Fairfield County Crisis LineCall Center Specialist & Crisis Counselor at Fairfield County 211-Fairfield County Crisis Line
Kelly H NathanKelly H Nathan
Literacy Coach at Fairfield Board Of Education, Fairfield Woods MSLiteracy Coach at Fairfield Board Of Education, Fairfield Woods MS
Lilianna MartinLilianna Martin
Graphic Designer at Fairfield Show Choirs, Fairfield City SchoolsGraphic Designer at Fairfield Show Choirs, Fairfield City Schools
Sherylyn SolomonSherylyn Solomon
Office Administrator at ECOSHINE SERVICES PTY LTDOffice Administrator at ECOSHINE SERVICES PTY LTD
Sinan ShakeelSinan Shakeel
Marketing Executive at NDIS Support ProvidersMarketing Executive at NDIS Support Providers