Summary
Overview
Work History
Education
Skills
Timeline
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Kathleen Brown

Ipswich,QLD

Summary

Numerous years of experience as a hairstylist and salon manager. Currently in a management position in retail. Excelling in customer service and experience aswell as education and leading teams to reaching success.

Self motivated aswell as being able to work well in a team environment.

Overview

15
15
years of professional experience

Work History

Concession Manager

Munro Footwear Group
04.2025 - Current
  • Providing exceptional customer service by promptly addressing concerns and resolving issues to maintain satisfaction levels.
  • Coaching team members on upselling techniques, resulting in higher average transactions.
  • Providing and maintained a high level of customer experience
  • Maintaining VM standards and stock management
  • Roster management and wage control
  • Lead, motivate and inspire to achieve store targets
  • Coach, develop and mentor a the team
  • Multitasking
  • Maintaining a high standard within the David Jones store

Hairstylist

Busniess Owner
10.2011 - 03.2025
  • Counted and documented opening and closing cash amounts daily.
  • Organised sales area and work station to showcase products and boost sales.
  • Educated customers on products to maximize benefits.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Answered phone calls and emails to schedule client appointments.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Used social media platforms to promote salon and services.
  • Developed loyal following of clients by providing high-quality services.

Salon Manager

Stefan Hair Fashions
07.2023 - 04.2024
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Maximised business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Oversaw salon employee performance, facility cleanliness, and sales performance.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maintained general appointment calendar and set shift schedules.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.

Salon Manager

Stefan Hair Fashions - Queens Plaza
01.2010 - 09.2011

Education

Certificate III - Hairdressing

Tafe Queensland
Bundamba, QLD

Skills

  • Customer Education
  • Relationship building and management
  • Appointment Coordination
  • Schedule Management
  • Staff Management
  • Customer Service
  • Advanced communication skills

Timeline

Concession Manager

Munro Footwear Group
04.2025 - Current

Salon Manager

Stefan Hair Fashions
07.2023 - 04.2024

Hairstylist

Busniess Owner
10.2011 - 03.2025

Salon Manager

Stefan Hair Fashions - Queens Plaza
01.2010 - 09.2011

Certificate III - Hairdressing

Tafe Queensland

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Kathleen Brown