Kathleen Coleman
Brisbane,QLD
Summary
Detail-oriented worker providing a reliable and professional work ethic.
Highly-motivated with a desire to take on new challenges, adept well in my environment and work effectively unsupervised.
Overview
16
16
years of professional experience
Work History
Commercial Infectious Cleaner
Redland Hospital - QLD Government
Cleveland, QLD
09.2021 - 11.2023
- Washed windows, walls, and ceilings to ensure a clean environment for customers.
- Cleaned and sanitized restrooms using appropriate cleaning products.
- Removed trash from bins and disposed of it properly according to regulations.
- Used specialized equipment such as floor buffers, steam cleaners, vacuums, mops, and other cleaning tools.
- Responded to emergency spills quickly to minimize the damage caused by the spillage.
- Reported any damages or malfunctions observed while performing duties to supervisor.
- Observed all relevant laws regarding health codes and waste disposal standards.
- Replenished supply of hand soap, paper towels and other consumables.
Barista Shift Lead
Aunty Alice's Cafe
Russell Island , QLD
06.2018 - 10.2021
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Resolved customer complaints or referred them to a manager as needed.
- Ordered supplies when necessary to maintain adequate stock levels.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Prepared workstations with ingredients and tools to increase efficiency.
Poultry Farm Assistant
Darwalla Group
Mount Cotton, QLD
01.2016 - 06.2018
- Performed routine checks on the condition of poultry houses and pens in order to maintain cleanliness standards.
- Assisted with the loading and unloading of poultry products from delivery trucks into storage areas.
- Applied vaccinations according to regulations set by the USDA.
- Loaded crates onto conveyor belts for transport to processing centers or retail outlets.
- Assisted with euthanizing birds when necessary due to severe injury or illness.
- Culled sick or injured birds from flock to avoid cross-contamination.
Administrator
Quality Computer Services
Coopers Plains, QLD
02.2012 - 09.2014
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Created presentations using Microsoft PowerPoint for senior management team members.
- Developed spreadsheets to track project progress, budgets and other related data.
- Followed up with customer accounts to resolve unpaid or past due accounts.
Receptionist
LED SIGNS
Underwood, QLD
09.2007 - 10.2011
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Performed data entry tasks into various computer systems accurately and promptly.
- Organized conference room reservations for meetings or events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
Education
Certificate III - Business Administration
Axiom College
QLD01.2004
Skills
- Quality Assurance
- Chemical Handling
- Hazardous Material Handling
- Complex Problem-Solving
- Exceptional Time Management
- Customer Service
- Health and Safety Compliance
- Supply Inventory Management
Affiliations
Car enthusiast with a passion for motor sports
Family orientated
Timeline
Commercial Infectious Cleaner
Redland Hospital - QLD Government
09.2021 - 11.2023
Barista Shift Lead
Aunty Alice's Cafe
06.2018 - 10.2021
Poultry Farm Assistant
Darwalla Group
01.2016 - 06.2018
Administrator
Quality Computer Services
02.2012 - 09.2014
Receptionist
LED SIGNS
09.2007 - 10.2011
Certificate III - Business Administration
Axiom College
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