Kathleen Millar
Symonston,ACT
Summary
Reliable professional skilled at directing and controlling traffic flow for vehicles and pedestrians. Proficient in use of hand signals and radios to communicate effectively with drivers. Uses understanding of traffic regulations and traffic engineering principles to uphold highest standards of safety.
Experienced Barmaid with upbeat personality and wide
knowledge of beer, wine, cocktails and bar menu. Cultivates pleasant atmosphere through friendly conversation to attract loyal, repeat customers. Consistently drives sales by anticipating customer needs and delivering quality drinks with smile. Goal-oriented manager with distinguished experience in industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
7
7
years of professional experience
Work History
Customer Care Consultant
Superior Foods
Symonston ACT
07.2023 - 11.2023
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
Subponea Officer
Australian Government
Canberra ACT
03.2023 - 06.2023
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
Bar Attendant
Monaro Tavern
Canberra ACT
03.2023 - 09.2023
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Checked ID cards and verified bar guests were of legal age.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Reception/Registration/Aftermarket Sales
John McGrath Auto Group
Canberra, ACT
01.2021 - 05.2022
- Achieved consistent sales targets by monitoring performance metrics and adjusting strategies accordingly.
- Fostered long-term relationships with existing clients, maintaining consistent communication and addressing concerns promptly.
- Managed an extensive portfolio of accounts, consistently meeting or exceeding revenue goals.
- Boosted customer satisfaction with tailored product offerings and personalized service.
- Increased aftermarket sales by developing and implementing strategic sales plans.
- Provided exceptional after-sales support while resolving any potential issues swiftly ensuring positive word-of-mouth referrals for the business.
- Developed comprehensive training programs for new recruits, ensuring a strong understanding of company products and services.
- Gathered valuable market insights through regular competitor analysis and industry research activities.
Trades Assitant
Eco Doors And Hardware
Canberra ACT
04.2022 - 03.2023
- Assisted supervisor with various daily tasks which improved productivity and resulted in better efficiency.
- Maximized workflow efficiency within the team, creating detailed schedules for tasks and projects across all functional areas related to trade assistance efforts.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Facilitated timely delivery of goods by closely monitoring shipments and resolving any logistical issues that arose.
Barmaid
Page Tavern
Page
03.2021 - 09.2021
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Streamlined drink preparation processes for faster service during peak hours.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
- Managed cash transactions accurately, balancing the cash register at the end of each shift.
Barmaid
Moby Dicks Tavern
Kippax ACT
01.2020 - 09.2020
- Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Streamlined drink preparation processes for faster service during peak hours.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Trained new team members on bar protocols and procedures, contributing to their successful integration into the team.
Traffic Controller
Care Traffic
Canberra ACT
12.2017 - 02.2020
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
- Ensured compliance with local regulations through the strict enforcement of traffic laws and permit requirements within construction zones.
- Reduced accident rates at critical locations with the implementation of effective traffic control strategies.
Traffic Controller
Ox Traffic
Canberra, ACT
08.2018 - 01.2020
- Communicated with team members using hand signals and radios.
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Routed traffic around construction sites for worker and driver safety.
Sandwich Maker
Subway
Charnwood ACT
01.2017 - 06.2017
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Crew Member
Mcdonalds
Temora, NSW
08.2016 - 12.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Year 10
Y.E.P Program
Youth Education Program12.2015
Skills
- Two-way radio proficiency
- RSA Certificate
- RCG Certificate
- Visual Observation
- Highly Motivated
- White Card
- Asbestos Awareness
- Great Communication Skills
- Cash Handling and Eftpos proficiency
- Ability to work individual or part of a team
- High Level of customer service skills
- Ability to work in a fast or slow paced enviroment
Timeline
Customer Care Consultant
Superior Foods
07.2023 - 11.2023
Subponea Officer
Australian Government
03.2023 - 06.2023
Bar Attendant
Monaro Tavern
03.2023 - 09.2023
Trades Assitant
Eco Doors And Hardware
04.2022 - 03.2023
Barmaid
Page Tavern
03.2021 - 09.2021
Reception/Registration/Aftermarket Sales
John McGrath Auto Group
01.2021 - 05.2022
Barmaid
Moby Dicks Tavern
01.2020 - 09.2020
Traffic Controller
Ox Traffic
08.2018 - 01.2020
Traffic Controller
Care Traffic
12.2017 - 02.2020
Sandwich Maker
Subway
01.2017 - 06.2017
Crew Member
Mcdonalds
08.2016 - 12.2016
No Degree - Year 10
Y.E.P Program