Kathleen Wallis

Anna Bay,NSW

Summary

Dedicated worker with excellent experience in the health industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.

Overview

years of professional experience

Work History

Receptionist /Disability Support Worker

Disability Support Services

Nelson Bay

05.2023 - Current

Greeted incoming Participants and visitors professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct coordinators.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Cultivated positive relationships with participants through professional demeanor and excellent interpersonal skills.
Collaborated with management to improve internal processes and procedures for better workflow optimisation.
Organised, maintained and updated information in computer databases.
Developed strong interpersonal relationships with participants, earning their trust and respect through consistent empathy and understanding.
Maintained detailed records of patient progress, documentation of services and case notes.
Worked with medical teams, patients and families to implement effective treatment plans.

Dispensary Technician

Discount Drug Store

Nelson Bay, NSW

04.2021 - 04.2023

Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Communicated with prescribers to verify medication dosages, prescription authorisations, and patient information.
Assisted patients with product selection, ensuring optimal therapeutic benefits and proper dosing guidelines.
Collaborated with healthcare providers to develop individualised treatment plans based on patient needs and preferences.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with Pharmacists.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Offered customers information on medications, appropriate dosage and potential side effects.

Medical Receptionist

Nelson Plaza Clinic

Nelson Bay, NSW

11.2019 - 07.2021

Coordinated patient scheduling, check-in, check-out and payments for billing.
Helped patients complete necessary medical forms and documentation.
Maintained strict confidentiality of patient information.
Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Maintained current and accurate medical records for patients.
Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Handled billing procedures accurately, ensuring prompt payment
Performed various administrative tasks by filing, copying and faxing documents.
Obtained payments from patients and scanned private health insurance cards.

Skills

Excellent verbal and written communication
Customer/Client relations
Scheduling appointments
Office Administration
Punctual and Reliable

Dispensing Medications
Data Entry
Processing payments
Health Fund Claims Processing

Referees

Lucy Fisher - HR / Disability Support Worker

Ph 0466 315 836

Sheree Antonio - Pharmacist

Ph 0410 102 912

Timeline