Kathleen Joy E. Guinzo

Placement 120 hours

• Provided daily personal care to elderly clients, including bathing and toileting.
• Assisted in the development of individualized care plans for each client.
• Encouraged clients to participate in activities such as physical therapy, social events, and arts and crafts.
• Transported clients to appointments and recreational outings.
• Assisted with range of motion exercises and other therapeutic activities under the guidance of a Physical Therapist or Occupational Therapist.
• Collaborated with family members and healthcare providers on best practices for client care.
• Provided emotional support to clients who were feeling overwhelmed or anxious about their health condition or life circumstances.
• Created a safe environment for all clients by following safety protocols at all times.
• Organized living spaces according to safety standards, ensuring that items were not blocking pathways or creating hazards.
• Supported bathing, dressing and personal care needs.
• Improved patient outlook and daily living through compassionate care.

• Manage large amounts of inbound calls in timely manner
• Identify customer's needs, clarifying information research every issue and provide solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customer by taking the extra mile.

• Manage large amounts of inbound calls in timely manner
• Identify customer's needs, clarifying information research every issue and provide solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customer by taking the extra mile.

• Provide housekeeping service to guest
• Prepare rooms for guests
• Clean premises
• Provide valet services
• Laundry linen and guest's cloths
• Deal with handle intoxicated guest.

• Provide office coverage and answering phones to address the constituent's concerns
• Participate in office outreach and casework as needed.

• Receiving payments by cash, credit cards, check or voucher
• Issue receipts, refund credits or change due to customer
• Track and manage financial data
• Review merchandise and check how product is displayed and how it is handled by sales staff.

• Receiving payments by cash, check or voucher
• Issue receipts, refunds.

• Manage large amounts of inbound calls in timely manner
• Identify customer's needs, clarifying information research every issue and provide solutions
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customer by taking the extra mile.