Kathleen (Kate) English

Highly motivated and customer-focused Counter Staff with experience in a fast-paced Chinese takeaway environment. Proficient in taking orders accurately across multiple platforms (phone, Menulog, UberEats, Doordash, Square Online) and ensuring customer satisfaction. Responsible for order preparation, packaging, and maintaining a clean and welcoming front counter.

• Enhanced customer satisfaction by providing efficient and accurate order processing.
• Assisted in increasing overall store sales with upselling techniques and product knowledge.
• Maintained a clean and welcoming front counter area for an inviting customer experience.
• Managed cash register transactions, ensuring accuracy and proper handling of currency.
• Resolved customer issues promptly, maintaining professionalism and empathy throughout interactions.
• Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
• Demonstrated adaptability by learning new roles within the restaurant as necessary, supporting team members whenever possible.
• Managed multiple tasks in high-volume environment.
• Processed both cash and card purchases and returns.
• Processed customer orders and accurately entered into order system.
• Provided callers with product and customer service information to foster brand loyalty.
• Worked flexible schedule and extra shifts to meet business needs.
• Built relationships with customers to encourage repeat business.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Maintain a positive and collaborative working environment with kitchen staff.
• Take orders accurately using various online platforms (Menulog, UberEats, DoorDash, Square Online) and by phone.)