Summary
Overview
Work History
Education
Skills
References
Timeline
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KATHRYN CAIRNS

Oran Park,NSW

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets.

I understand the importance of working effectively in a team and working to timeframes and meeting goals. I believe this job is suitable for me as I have the general knowledge how the financial institution works, I possess a strong foundation in financial analysis, compliance, and taxation and am committed to contributing my skills and enthusiasm to drive revenue growth and financial success for an organization.

Overview

7
7
years of professional experience

Work History

Customer Service Consultant

Insignia Financial
02.2022 - Current
  • Servicing Superannuation customers in a inbound call centre, Providing account balances, Providing account rundowns to third party authority’s and Advisors , Updating pension payment, requesting withdrawals on Pension accounts and Investment portfolios, providing relent form for member to perform super withdrawals, investment switches, change of details ECT
  • Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
  • Liaising with admin and receiving outstanding requirements and updating internal systems to make the withdrawal and other requests a seamless process.
  • Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.

Administration Assistant

SSS Tech Solutions
10.2021 - 01.2022
  • Receiving warranty claims and communicating with customers via Phone, Email and Sms to book in pickups of faulty Kogan, Samsung, Sony, Phillips and many more TV’s and other white goods and booking in the drop offs of the repaired units
  • Scheduling drivers runs for the day
  • Sending out sms messages for the drivers arrival times
  • Using the systems CWS, Blue Folder, Outlook, Outlook calendar, Microsoft word, Excel
  • Managing customer enquiries in a timely manner, Greeting customers with new repair jobs, Taking payments from customers over the phone and with walk in customers, Contacting customer with outstanding monies, Making sure all accounts are up to date.

Traffic controller

Evolution traffic control
05.2021 - 09.2021
  • Stop/slow bat controlling traffic, pedestrian management, setting up/ packing up traffic control plans

Packer

Wedderburn Scales
02.2020 - 03.2021
  • Packing labels for Woolworths, Coles and Aldi, packing pallets and sending orders

Painter and Decorator

Mark's Painting and Decorating
01.2019 - 01.2020
  • Duties included: invoicing and quotes, painting factories, car yards, houses and other large buildings with a small family business

Team Member

K-Mart (Minto)
07.2017 - 12.2018
  • Duties included: Assisting customers with inquiries, entry-point customer service, stock replenishment, sorting and folding clothes and answering phone calls.

Education

Completed Year 10 Rosa -

TAFE Campbelltown
06.2018

Macquarie Fields High School
01.2017

Skills

  • Microsoft office (Word and PowerPoint)
  • Excel
  • Email
  • Trustworthy – accepts responsibility seriously and understands the importance of being honest and hardworking
  • Respectful – works with integrity in teams and appreciates the importance of showing due regard for others capabilities and feelings
  • Reliable and punctual – understands the value of completing tasks to a high standard and as directed by the supervisor as well as arriving before work start times and returning from lunch breaks on time
  • Works well in a team environment – recognise the importance of been flexible and adaptable and to communicate and collaborate respectfully with co-workers to achieve common work goals
  • Hard working – appreciate the value of working in a positive, energetic and committed manner to achieve work goals
  • Very presentable and well spoken – appreciates the importance of maintaining excellent personal appearance and I am regarded as polite and respectful in my verbal communication towards others
  • Sound communication skills – acknowledge the importance of listening effectively in work contexts and been able to speak clearly and confidently to support efficient productive working relations
  • Customer service – ability to engage positively with customers/clients and establish a productive and supportive rapport to generate sales opportunities
  • Call Center Experience
  • Attention to Detail

References

I can provide references upon your request.

Timeline

Customer Service Consultant

Insignia Financial
02.2022 - Current

Administration Assistant

SSS Tech Solutions
10.2021 - 01.2022

Traffic controller

Evolution traffic control
05.2021 - 09.2021

Packer

Wedderburn Scales
02.2020 - 03.2021

Painter and Decorator

Mark's Painting and Decorating
01.2019 - 01.2020

Team Member

K-Mart (Minto)
07.2017 - 12.2018

Completed Year 10 Rosa -

TAFE Campbelltown

Macquarie Fields High School

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KATHRYN CAIRNS