Marissa Hampton
Brisbane,Australia
Summary
Experienced and skillful Customer Service representative providing high quality service to all customers alike. Works to keep and increase customer satisfaction with every phone call, Understands the importance of delivering the mission of a brand with each and every action and interaction that takes place.
Overview
8
8
years of professional experience
Work History
Customer Service Consultant
Clarendon Homes
Brisbane, Australia
11.2023 - 07.2024
- Continued support to customer inquiries regarding building products and services.
- Resolve customer complaints and concerns related to building periods and site starts.
- Coordinate closely with site managers daily and Customers to ensure a smooth build.
- Onsite meetings with Site Managers and Management.
- Clear understanding of construction regulations and adaptability to high demand conditions.
- In office meetings.
- Organised regular site visits for owners, Real estate agents, Valuations & private building inspections.
- Following QBCC and Certification requirements.
- Data entry and client documentation, certificate of occupancy, commencement notice, handovers.
- Working closely with Internal and External parties.
- Worked closely monitoring 6 site managers and client base from commencement to handover.
- Phone and administration duties.
- Reception cover.
Customer Service Officer
Centre Management Lendlease Property Mgmt Cairns Central
Cairns, Australia
11.2016 - 09.2023
- Drafted policies and procedures that standardized customer service operations and improved customer experience
- Created and maintained reports that provided insights into customer service performance and customer feedback such as complaints and positive feedback
- Managed a team of customer service representatives, providing guidance, training, and support to ensure high-quality service delivery
- Maintaining clear communication between Centre Management & departments such as Centre tenancies, external contractors & internal services i.e Security, Cleaning, Carpark & Maintenance
- Management of high level incoming and outgoing calls & PA and two-way radio handling
- Centre Car park validations/Retail staff parking inquiries
- Minute holder for Centre Board Meeting's
- Co-ordination & Management of team Rosters, Time-sheets, Centre Community site bookings
- Collaborated with Marketing to improve content marketing and cross-promotional initiatives i.e Centre Marketing activation, promotion activities and records for head office Marketing
- Input into Monthly Customer service and Centre Management reports
- Gift Card purchases, stock-take
- Basic handling of Administration duties
- Centre wide Operations, Foot traffic reporting.
Education
HSE Committee -
Clarendon Homes
Brisbane, QLD07.2024
First Aid/CPR/LVR -
First Aid Academy
Cairns01.2025
Trauma Tent Training & Fire Evacuation -
Cairns Central
CairnsCert ll Hairdressing -
TAFE
CairnsSkills
- Fast Learner
- Microsoft Office Word
- Computer Skills
- Leadership and Teamwork
- Critical thinking and problem solving
- Microsoft PowerPoint
- Effective Time Management
- Adaptability
- Ability to Multitask
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Microsoft Office
- Customer Service
- CCTV Handling
- Radio handling
Timeline
Customer Service Consultant
Clarendon Homes
11.2023 - 07.2024
Customer Service Officer
Centre Management Lendlease Property Mgmt Cairns Central
11.2016 - 09.2023
HSE Committee -
Clarendon Homes
First Aid/CPR/LVR -
First Aid Academy
Trauma Tent Training & Fire Evacuation -
Cairns Central
Cert ll Hairdressing -
TAFE