Kathryn Howell
Mount Evelyn,VIC
Summary
I know the primary focus for any organisation should be the importance of acceptance and understanding when dealing with clients ; I believe I go above and beyond to ensure this happens.
I have extensive experience working remotely and have developed great time management and communication skills to support this.
I love learning new skills and do this quickly and accurately; this is evident through previous employers using my services within different areas of the business when required.
Overview
10
10
years of professional experience
Work History
Office Manager
Interior Design / Home Staging Company
05.2023 - Current
- Developed and maintained successful relationships with Real Estate Agents, Vendors and subcontractors.
- Interacted with customers by phone, email, or in-person.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities to maintain schedules.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to team members to ensure customers satisfaction.
- Created a positive and supportive work environment.
Traineeship New Entrant Coordinator
Reece Group
03.2021 - 09.2021
- Efficiently and effectively communicated with internal and external clients to achieve a common goal.
- Demonstrated strong organizational and time management skills with time sensitive data.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported the implementation of new data control methods.
New Entrant Monitoring With MMTC
Murray Mallee Training Co
01.2017 - 03.2021
- Worked flexible hours across weekdays, weekend and holidays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Successfully navigated multiple software applications to ensure correct record keeping.
- Completed paperwork, identified discrepancies and promptly resolved.
- Assisted employees with workplace training requests.
- Worked independently at home with a willingness to help others whenever needed.
Executive Assistant
Anchor Inc.
07.2016 - 01.2021
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support business development and senior management teams.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Handled confidential and sensitive information with discretion and tact.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases to track, analyze, and report on departments performance.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Receptionist
Mount Evelyn Surgery
04.2014 - 07.2016
- Organized, maintained and updated information in computer databases.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received and allocated laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Supported office staff and operational requirements with administrative tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and emailing documents.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Certificate IV - Training And Assessment - Human Resources Training
Australian Institute of Management
Melbourne, VIC06.2010
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC11.2004
Skills
- Attention to detail
- Schedule management
- Communication skills
- Problem resolving
- MS Office
- Conflict Management
Accomplishments
- Year 12: St Vincent De Paul Prefect
- Year 12: Awarded the ‘Mount Lilydale Mercy College Emma Collins Award’ for Community Spirit
- Year 11: Awarded the Mount Lilydale Mercy College ‘Parents and Friends’ Scholarship
- Year 10: Apart of the Australian Future Leaders Delegate
- Year 9: Class Captain
- Year 9 – 12: Represented Mount Lilydale Mercy College at 3 consecutive National Schools Basketball titles
Professional Referees
Di Menz - CEO MMTC pty ltd
P: 0428148740
E: di@mmtc.com.au
Tammy Herrington - Reece Pty Ltd
Role during employment: Training Development and Delivery manager.
Now: sales Enablement Lead
E: tammy.herrington@reece.com
P: 9274 0000
Mount Evelyn Medical Surgery
Dr Niraj Desai - Principle (owner)
P: 9736 2393
Timeline
Office Manager
Interior Design / Home Staging Company
05.2023 - Current
Traineeship New Entrant Coordinator
Reece Group
03.2021 - 09.2021
New Entrant Monitoring With MMTC
Murray Mallee Training Co
01.2017 - 03.2021
Executive Assistant
Anchor Inc.
07.2016 - 01.2021
Receptionist
Mount Evelyn Surgery
04.2014 - 07.2016
Certificate IV - Training And Assessment - Human Resources Training
Australian Institute of Management
High School Diploma -
Mount Lilydale Mercy College
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