Kathryn Howell
Mount Evelyn,VIC
Summary
I know the primary focus for any organisation should be the importance of acceptance and understanding when dealing with clients ; I believe I go above and beyond to ensure this happens.
I have extensive experience working remotely and have developed great time management and communication skills to support this.
I love learning new skills and do this quickly and accurately; this is evident through previous employers using my services within different areas of the business when required.
Overview
10
10
years of professional experience
Work History
Office Manager
Interior Design / Home Staging Company
2023.05 - Current
- Developed and maintained successful relationships with Real Estate Agents, Vendors and subcontractors.
- Interacted with customers by phone, email, or in-person.
- Reconciled account files and produced monthly reports.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities to maintain schedules.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Identified and communicated customer needs to team members to ensure customers satisfaction.
- Created a positive and supportive work environment.
Traineeship New Entrant Coordinator
Reece Group
2021.03 - 2021.09
- Efficiently and effectively communicated with internal and external clients to achieve a common goal.
- Demonstrated strong organizational and time management skills with time sensitive data.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported the implementation of new data control methods.
New Entrant Monitoring With MMTC
Murray Mallee Training Co
2017.01 - 2021.03
- Worked flexible hours across weekdays, weekend and holidays.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
- Successfully navigated multiple software applications to ensure correct record keeping.
- Completed paperwork, identified discrepancies and promptly resolved.
- Assisted employees with workplace training requests.
- Worked independently at home with a willingness to help others whenever needed.
Executive Assistant
Anchor Inc.
2016.07 - 2021.01
- Organized and coordinated conferences and monthly meetings.
- Transcribed meeting minutes to support business development and senior management teams.
- Took notes and dictation at meetings.
- Screened personal and business calls and directed to appropriate party.
- Handled confidential and sensitive information with discretion and tact.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Filed paperwork and organized computer-based information.
- Updated spreadsheets and databases to track, analyze, and report on departments performance.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
Receptionist
Mount Evelyn Surgery
2014.04 - 2016.07
- Organized, maintained and updated information in computer databases.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered and verified patient records before triage with most up-to-date information.
- Received and allocated laboratory results to correct clinical staff members.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Supported office staff and operational requirements with administrative tasks.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and emailing documents.
- Completed patient referrals to other medical specialists.
- Maintained current and accurate medical records for patients.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
Certificate IV - Training And Assessment - Human Resources Training
Australian Institute of Management
Melbourne, VIC06.2010
High School Diploma -
Mount Lilydale Mercy College
Lilydale, VIC11.2004
Skills
- Attention to detail
- Schedule management
- Communication skills
- Problem resolving
- MS Office
- Conflict Management
Accomplishments
- Year 12: St Vincent De Paul Prefect
- Year 12: Awarded the ‘Mount Lilydale Mercy College Emma Collins Award’ for Community Spirit
- Year 11: Awarded the Mount Lilydale Mercy College ‘Parents and Friends’ Scholarship
- Year 10: Apart of the Australian Future Leaders Delegate
- Year 9: Class Captain
- Year 9 – 12: Represented Mount Lilydale Mercy College at 3 consecutive National Schools Basketball titles
Professional Referees
Di Menz - CEO MMTC pty ltd
P: 0428148740
E: di@mmtc.com.au
Tammy Herrington - Reece Pty Ltd
Role during employment: Training Development and Delivery manager.
Now: sales Enablement Lead
E: tammy.herrington@reece.com
P: 9274 0000
Mount Evelyn Medical Surgery
Dr Niraj Desai - Principle (owner)
P: 9736 2393
Timeline
Office Manager
Interior Design / Home Staging Company
2023.05 - Current
Traineeship New Entrant Coordinator
Reece Group
2021.03 - 2021.09
New Entrant Monitoring With MMTC
Murray Mallee Training Co
2017.01 - 2021.03
Executive Assistant
Anchor Inc.
2016.07 - 2021.01
Receptionist
Mount Evelyn Surgery
2014.04 - 2016.07
Certificate IV - Training And Assessment - Human Resources Training
Australian Institute of Management
High School Diploma -
Mount Lilydale Mercy College
Similar Profiles
KIMBERLY COLÓNKIMBERLY COLÓN
Designer / Inventory Manager at Sanctuary Home Staging & DesignDesigner / Inventory Manager at Sanctuary Home Staging & Design
Samaneh FarajzadehSamaneh Farajzadeh
Architect at Interior Design and Architect CompanyArchitect at Interior Design and Architect Company
Fatima TousifFatima Tousif
Internship at Home Defined Interior Design StudioInternship at Home Defined Interior Design Studio