Kathryn Johnson

• Operate cash register for cash, and credit card transactions
• Welcome customers and help determine their needs.
• Maintaine a clean and organized workspace, promoting a welcoming environment for customers.
• Handle high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Worked at the Willeton store as a Boostie from January 2022 until it shut down in April. I then moved to the Gateways Store where in May 2023 I was promoted to Team Leader and have since picked up the social Media Manager Role.

• Completing Online and in-store training as well as store onboarding training
• Making smoothies and fresh juices to order
• Managing social media- Creating a wide range of video and photo promotions for the store on social media platforms like tiktok and Instagram, gaining millions of views, boosting our customer interaction and posting for our now over 13k followers.
• Designs socils for promoting new products.
• Meets and exceeds store KPI's
• Lead team of up to 9 on each shift.
• Manage time efficiently and effectively
• Train new staff on all areas of the workplace including cleaning, preparing orders, customer interactions, and POS procedures.

• Oversees the safety of the guests on waterslides and other attractions
• Completed Safety training
• Cultural awareness and diplomacy in dealing with all cultures.
• Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
• Maximized park attendance by providing excellent customer service to guests.

• Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
• Handle unhappy customers and worked to increase customer satisfaction.
• Monitored and maintained clean working areas and cooking surfaces.
• Consulted on new hires as well as training new staff.
• Completed all onboarding training for my relevant position
• Worked well autonomously.
• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.