Kathryn Johnston
Eastwood,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level role in community services organisation in order to reach her dream of becoming a social worker.
Overview
24
24
years of professional experience
Work History
Account Manager / Authorised Representative
Elders Insurance
07.2015 - Current
- Manage a portfolio of personal and business clients, looking after all of their insurance need needs.
- Preforming needs analysis to determine appropriate products and discussing these options with clients, ensuring they have a clear understanding and implementing these recommendations.
- Processing property and vehicle claims from first contact to finalisation
- Adhering to all legislations and policies at all times
- Assisting with reception duties as required
- Training and providing assistance to other staff members.
Personal Lending Manager /Customer Service Specialist
Commonwealth Bank
08.2008 - 07.2015
- Completing Home Loan Applications from initial interview through to settlement, ensuring all regulations and policy requirements have been achieved and clients fully understand their product.
- Assisting clients with any enquiry in relation to all banking products including personal and business accounts, credit cards, insurance, foreign currency and personal loans
- Processing transactions and undertaking all required cash control activates in the branch including daily balancing, ordering and clearing cash as well as balancing and filling ATM's
Sales Assistant
Target
12.2005 - 08.2008
- Stock Merchandising and the setting up and removal of in-store advertising
- Processing Refunds, Sales and Lay-Buys
- Customer Service and reception duties
Veterinary Nurse /Receptionist
Heidelberg Veterinary Clinic
12.2004 - 12.2005
- Assisting clients with general pet care advice such as vaccinations and worming options
- Surgery preparation and monitoring of animal's condition during surgery
- Medicating hospitalised animals and dispensing of medications
- Reception duties including booking appointments, processing payments and daily balancing.
Assistant Manager
Nando's Restaurant
02.2002 - 12.2004
- Shift supervision and overseeing the daily running of the business including stock control, banking and staff training and recruitment.
- Customer service and complaint resolution
- Assisting the store manager with all other duties as required including rostering and administration.
Sales Assistant /Kitchen Hand
Rotunda Cafe
01.2000 - 02.2002
- Food Preparation
- Cleaning the kitchen and cafe area
- Customer service and money handling
Education
Diploma - Financial Services (General Insurance)
Kaplan
On-line2018
Certificate IV - Finacial Services (Retail Lending)
Lender Learning
Melbourne, VIC07.2011
Certificate IV - Hospitality Management
East Gippsland Institute of TAFE
Bairnsdale, VIC07.2002
High School Diploma -
Bairnsdale Secondary College
Bairnsdale12.2000
Skills
- Accountable and able to work to targets
- Honest and reliable
- Great attention to detail and works to required policies and procedures
- Excellent time management skills
- Works well both individually and as part of a team
Referees
Mary Sicura
Office Manager / Account Manager
Elders Insurance
03 5153 3700
0412 523 826
Raelene Alkermade
Supervisor / Account Manager (now retired)
Elders Insurance
0428 555 604
Michaela Ranton
Branch Manager
Commonwealth Bank
0408 705 353
Jaime Savory
Branch Manager
Commonwealth Bank
0419 510 177
Timeline
Account Manager / Authorised Representative
Elders Insurance
07.2015 - Current
Personal Lending Manager /Customer Service Specialist
Commonwealth Bank
08.2008 - 07.2015
Sales Assistant
Target
12.2005 - 08.2008
Veterinary Nurse /Receptionist
Heidelberg Veterinary Clinic
12.2004 - 12.2005
Assistant Manager
Nando's Restaurant
02.2002 - 12.2004
Sales Assistant /Kitchen Hand
Rotunda Cafe
01.2000 - 02.2002
Diploma - Financial Services (General Insurance)
Kaplan
Certificate IV - Finacial Services (Retail Lending)
Lender Learning
Certificate IV - Hospitality Management
East Gippsland Institute of TAFE
High School Diploma -
Bairnsdale Secondary College
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