Kathryn Johnston
Eastwood,VIC
Summary
Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level role in community services organisation in order to reach her dream of becoming a social worker.
Overview
24
24
years of professional experience
Work History
Account Manager / Authorised Representative
Elders Insurance
Bairnsdale
07.2015 - Current
- Manage a portfolio of personal and business clients, looking after all of their insurance need needs.
- Preforming needs analysis to determine appropriate products and discussing these options with clients, ensuring they have a clear understanding and implementing these recommendations.
- Processing property and vehicle claims from first contact to finalisation
- Adhering to all legislations and policies at all times
- Assisting with reception duties as required
- Training and providing assistance to other staff members.
Personal Lending Manager /Customer Service Specialist
Commonwealth Bank
Various Locations
08.2008 - 07.2015
- Completing Home Loan Applications from initial interview through to settlement, ensuring all regulations and policy requirements have been achieved and clients fully understand their product.
- Assisting clients with any enquiry in relation to all banking products including personal and business accounts, credit cards, insurance, foreign currency and personal loans
- Processing transactions and undertaking all required cash control activates in the branch including daily balancing, ordering and clearing cash as well as balancing and filling ATM's
Sales Assistant
Target
Morwell, VIC
12.2005 - 08.2008
- Stock Merchandising and the setting up and removal of in-store advertising
- Processing Refunds, Sales and Lay-Buys
- Customer Service and reception duties
Veterinary Nurse /Receptionist
Heidelberg Veterinary Clinic
Heidelberg, VIC
12.2004 - 12.2005
- Assisting clients with general pet care advice such as vaccinations and worming options
- Surgery preparation and monitoring of animal's condition during surgery
- Medicating hospitalised animals and dispensing of medications
- Reception duties including booking appointments, processing payments and daily balancing.
Assistant Manager
Nando's Restaurant
Northland, VIC
02.2002 - 12.2004
- Shift supervision and overseeing the daily running of the business including stock control, banking and staff training and recruitment.
- Customer service and complaint resolution
- Assisting the store manager with all other duties as required including rostering and administration.
Sales Assistant /Kitchen Hand
Rotunda Cafe
Bairnsdale
01.2000 - 02.2002
- Food Preparation
- Cleaning the kitchen and cafe area
- Customer service and money handling
Education
Diploma - Financial Services (General Insurance)
Kaplan
On-line2018
Certificate IV - Finacial Services (Retail Lending)
Lender Learning
Melbourne, VIC07.2011
Certificate IV - Hospitality Management
East Gippsland Institute of TAFE
Bairnsdale, VIC07.2002
High School Diploma -
Bairnsdale Secondary College
Bairnsdale12.2000
Skills
- Accountable and able to work to targets
- Honest and reliable
- Great attention to detail and works to required policies and procedures
- Excellent time management skills
- Works well both individually and as part of a team
Referees
Mary Sicura
Office Manager / Account Manager
Elders Insurance
03 5153 3700
0412 523 826
Raelene Alkermade
Supervisor / Account Manager (now retired)
Elders Insurance
0428 555 604
Michaela Ranton
Branch Manager
Commonwealth Bank
0408 705 353
Jaime Savory
Branch Manager
Commonwealth Bank
0419 510 177
Timeline
Account Manager / Authorised Representative
Elders Insurance
07.2015 - Current
Personal Lending Manager /Customer Service Specialist
Commonwealth Bank
08.2008 - 07.2015
Sales Assistant
Target
12.2005 - 08.2008
Veterinary Nurse /Receptionist
Heidelberg Veterinary Clinic
12.2004 - 12.2005
Assistant Manager
Nando's Restaurant
02.2002 - 12.2004
Sales Assistant /Kitchen Hand
Rotunda Cafe
01.2000 - 02.2002
Diploma - Financial Services (General Insurance)
Kaplan
Certificate IV - Finacial Services (Retail Lending)
Lender Learning
Certificate IV - Hospitality Management
East Gippsland Institute of TAFE
High School Diploma -
Bairnsdale Secondary College