Kathryn Johnston

• Opening and closing shifts of Gaming room
• Daily cash clearance of machines at end of shift
• All payouts, short pays , manual & Jackpot
• Payouts
• Operating of Keno & TAB machines
• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
• Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
• Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
• Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
• Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
• Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
• Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
• Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
• Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
• Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.

• Opening & Closing of Gaming room
• Regular Float counts
• All payouts, short pays , manual hand pays & Jackpot payouts
• Daily cash clearance of all machines
• All gaming promotions in an excellent friendly manner
• Performed cash handling duties, provided change and balanced money at end of shift.
• Reported concerns, broken machines, and out-of-order games to supervisor.
• Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
• Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
• Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.
• Assisted customers with game rules and instructions, promoting an enjoyable gaming experience for all patrons.
• Managed cash transactions efficiently, maintaining accurate accounting records and preventing discrepancies or losses.
• Responded promptly to machine malfunctions, minimizing downtime and maximizing gameplay opportunities for customers.
• Collaborated with security personnel to maintain a safe and secure environment for guests and staff members.
• Delivered excellent customer service by addressing player inquiries and resolving issues in a timely manner.
• Ensured prompt resolution of technical issues by coordinating efforts between guests, technicians, and management staff.
• Conducted thorough inspections of gaming areas to ensure adherence to cleanliness standards and regulatory guidelines.
• Performed regular maintenance on gaming equipment, ensuring consistent functionality and compliance with regulations.
• Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.

• Opening & Closing of Front/ Sports Bar
• Pouring of all drinks
• Working in a busy face paced atmosphere
• Cash Handling
• Ensuring stock was done daily
• Changing of Kegs
• Maintained cleanliness and orderliness of assigned areas, ensuring a pleasant environment for guests.
• Provided exceptional service by attending to guests' needs promptly.
• Operations of TAB & Keno machines daily
• Daily TAB & Keno float counts
• Processed payments efficiently to ensure smooth transactions.
• Prepare bar for daily running
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
• Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.

Opening & Closing of Front/ Sports Bar

Operating TAB & Keno outlets

Working at a fast paced atmosphere

Pouring of beers and all alcoholic & non alcoholic drinks

Cash Handling

Maintaining a clean & tidy bar

Daily stock done and rotated on shelves

Making coffee using expresso machine

Daily TAB & Keno float counts

Changing of Kegs

Cocktail making