Kathryn Marchant
Kinross,WA
Summary
Punctual, enthusiastic, and reliable mature-aged woman with a strong desire for employment. Open to any role encompassing customer service and hospitality. Wide availability from Monday to Friday, and weekends if necessary. Ready to begin employment immediately. Extensive experience in polite customer service, careful cash handling, and safe food and beverage work. Willing to undergo necessary training to meet role requirements. Eagerly anticipate contributing to your organization's success.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Hyatt Regency Hotel
02.1996 - 08.2024
- Trained new staff members on company policies and procedures.
- Delivered Food and Beverage to Guest Rooms.
- Replenished stock in Mini-Bar in Guests Room.
- Maintained stock levels of Food and Beverage and general stores throughout a shift on a daily basis.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Assisted with bussing tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
- Provided attentive service and proactively assessed guest needs.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Counterhand/Cook
Guild of Undergraduates Catering Company UWA
02.1994 - 02.1995
- Basic Food Preparation
- Cooking of various fried food items
- Service of Hot and Cold meals and beverages
- Clearing of tables and the use of an industrial dish washer
- General Cleaning duties
Kitchenhand/Waitress
Bay Cafe
09.1992 - 10.1993
Education
Advanced Certificate Food & Beverage Supervision
South Metropolitan TAFE
Fremantle, WACertificate of Food & Beverage Operations
North Metropolitan TAFE - Carine
Carine WASkills
- Barista
- Computer Food Cashiering
- Shift Leader
- Converse with customers to meet expected outcomes
Volunteer Experience
- Children’s sporting clubs- (Phoenix Calisthenics Club, Kinross Scouts, Carine Cats Softball)
- Customer service
- Fundraising at Bunnings Sausage Sizzles
- Handling cash and using eftpos facilities
- Serving food and drinks, catering to food hygiene and dietary requirements
- Engaged with the respected groups and participated willingly in many clubs’ events
- Gained experience interacting with the wider community
References
- Courtney Willson - Hyatt Regency Hotel Food and Beverage Manager Ph: 0405 238 884
- Doreen Kleinhorst - Hyatt Regency Hotel Food and Beverage Assistant Manager Ph: 0422 170 112
- Oksama Brown - Hyatt Regency Hotel HR Manager Ph: 0452 269 210
- Quddus Dodvand - Hyatt Regency Hotel Food and Beverage Manager Ph: 0491 347 213
Key skills strengths
- Highly experienced customer service worker
- Excellent listener
- Great attention to detail
- Ability to work in a team and independently.
- Punctual and enthusiastic
- Ability to follow instructions
- Strong communication skills
- Calm and positive attitude
- Responsible and dependable
- Polite and well mannered
- Very organised and efficient
- Effective cleaning skills
- Previous extensive hospitality experience
Certification
- AHA Hospitality Hygiene for Food Handlers Course
- Responsible Service of Alcohol
- Certificate of Food and Beverage Supervision
- Certificate of Food and Beverage Operation
Timeline
Food and Beverage Attendant
Hyatt Regency Hotel
02.1996 - 08.2024
Counterhand/Cook
Guild of Undergraduates Catering Company UWA
02.1994 - 02.1995
Kitchenhand/Waitress
Bay Cafe
09.1992 - 10.1993
Advanced Certificate Food & Beverage Supervision
South Metropolitan TAFE
Certificate of Food & Beverage Operations
North Metropolitan TAFE - Carine
- AHA Hospitality Hygiene for Food Handlers Course
- Responsible Service of Alcohol
- Certificate of Food and Beverage Supervision
- Certificate of Food and Beverage Operation
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