Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kathryn Martyn

Yeppoon

Summary

Dedicated administration focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Talented and dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances. I have taken on the position of a Leader in several different job titles and feel I have a very high energy, great personality, and the confidence to handle any position/Role I take on. I work well as an individual, also l i am a skilled team player with strong work ethics, with great communication skills. I am a hardworking mother of 4 and look forward to starting a career path.

Overview

12
12
years of professional experience

Work History

Receptionist/bar Bistro Attendant

Keppel Bay Sailing Club
09.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
  • Served high customer volumes during special events, nights, and weekends.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Maccon Contracting
04.2022 - 01.2024
  • Answered incoming calls and directed messages to correct party
  • Processed correspondence, documents, and reports to support clerical staff
  • Handled general office tasks, independently completing variety of basic and routine clerical and secretarial work

Director/Owner

Cleaner
01.2020 - 05.2022
  • Cleaned assigned rooms per hospitality standards and guidelines
  • Swept, mopped and vacuumed common areas and wiped down surfaces
  • Removed stains from hard and soft surfaces
  • Promoted positive guest relations through prompt and courteous service
  • Selected appropriate cleaning materials and equipment

Supervisor/Cleaner

Clean and Cleaner
04.2016 - 12.2020
  • Coordinated employee schedules according to availability and assisted with shift coverage
  • Utilized company policies and guidelines to solve work problems
  • Planned and coordinated logistics and materials for meetings and staff events
  • Cleaned assigned rooms per hospitality standards and guidelines
  • Received consistently positive guest feedback for room cleanliness and service quality

Bar Attendant

Commercial Hotel
07.2013 - 02.2016
  • Maintained and stocked bar with spirits, glassware and ice
  • Ordered and maintained inventory of bar products to meet increases in demand and improve productivity, including alcohol, soft drinks and bar supplies
  • Displayed outgoing, welcoming demeanor to create warm, fun atmosphere for guests
  • Checked patrons' identification to verify minimum age requirements for alcoholic beverage consumption

Education

High School Diploma -

Biloela State High School
Biloela, QLD
12.1975

Skills

  • Communication
  • Organization
  • Inventory Management
  • Customer Service
  • Time Management
  • Attention to Detail
  • Cross-Training
  • Problem Solving
  • Recycling Management
  • Bar Management

Timeline

Receptionist/bar Bistro Attendant

Keppel Bay Sailing Club
09.2024 - Current

Maccon Contracting
04.2022 - 01.2024

Director/Owner

Cleaner
01.2020 - 05.2022

Supervisor/Cleaner

Clean and Cleaner
04.2016 - 12.2020

Bar Attendant

Commercial Hotel
07.2013 - 02.2016

High School Diploma -

Biloela State High School
Kathryn Martyn